Casey Cantrell
Conway,Arkansas
Summary
Customer-centric Sales Professional with expertise in consultative selling and CRM systems. Experienced in identifying customer needs, building trust, and addressing objections to deliver effective solutions. Background encompasses high-ticket home improvement sales and HVAC operational support, including inventory coordination and warranty assistance.
Overview
3
3
years of professional experience
Work History
Sales Consultant
LeafGuard of Arkansas
Little Rock, Arkansas
02.2025 - Current
- Conduct in-home consultations with homeowners to evaluate property needs and recommend customized solutions.
- Use a consultative sales approach to identify customer concerns, explain product value, and guide purchasing decisions.
- Build trust through professional communication, active listening, and education-based presentations.
- Manage customer conversations involving pricing, financing, scheduling, and long-term home protection needs.
- Maintain strong follow-up communication to support customer satisfaction and lead conversion.
- Coordinate with internal teams to ensure smooth customer experience and accurate project expectations.
- Developed advanced skills in objection handling, negotiation, and value-based selling.
Parts, Inventory & Customer Coordination
Freyaldenhoven Heating & Cooling
Conway, Arkansas
08.2023 - 02.2025
- Coordinated inbound and outbound HVAC inventory, parts ordering, and warehouse logistics to ensure timely availability of essential components.
- Communicated with customers regarding parts availability, repair timelines, warranty updates, and service expectations.
- Worked closely with technicians, suppliers, and warranty departments to resolve customer concerns efficiently.
- Collaborated with technicians, suppliers, and warranty departments to swiftly resolve customer concerns and enhance service satisfaction.
- Maintained organized records related to inventory movement, customer updates, and technician needs.
- Organized and maintained accurate records of inventory movement, customer updates, and technician requirements to streamline operations.
- Provided solution-oriented communication during time-sensitive or stressful customer situations.
Education
GED -
Lower Columbia College
Longview, WA 05.2016 - 06.2016
Skills
- Consultative Sales
- Solution-Based Selling
- High-Ticket Sales
- Customer Needs Analysis
- Objection Handling
- Negotiation
- Lead Follow-Up
- Sales Forecasting
- After-Sales Support
- CRM Software
- Client management
- Professional Communication
- Problem Solving
- Time Management
- Independent Work Ethic
- Relationship Building
Professional Value
Strong combination of sales ability, customer communication, service coordination, and practical problem solving. Experienced in building customer trust, identifying pain points, simplifying complex information, and helping customers feel informed and confident throughout the sales and service process.
Timeline
Sales Consultant
LeafGuard of Arkansas
02.2025 - Current
Parts, Inventory & Customer Coordination
Freyaldenhoven Heating & Cooling
08.2023 - 02.2025
GED -
Lower Columbia College
05.2016 - 06.2016