Casey Cushman
Eustis
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Experienced Lead Server with proven background in high-volume restaurant environments. Known for strong leadership skills, ability to train and motivate team members, as well as maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work History
Lead Server
Jeannie’s place
Eustis
03.2020 - 04.2025
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Organized weekly team building activities designed to foster collaboration among servers.
- Verified accuracy of bills before presenting them to customers.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Ensured all food orders were accurate and delivered promptly to customers tables.
Bartendee
Lazy Gators
Titusville
06.2015 - 06.2019
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Cleansed glasses with sanitizing solution after each use.
- Adhered to state regulations regarding serving alcohol responsibly.
Shift Leader
Dominos's Pizza
Titusville
12.2006 - 01.2019
- Assisted in training new employees on shift operations.
- Monitored employee performance and provided feedback for improvement.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Monitored inventory levels and ordered supplies as needed.
- Scheduled team members for shifts based on business needs and customer demand.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Ged
Titusville, FLSkills
- Menu knowledge
- Order accuracy
- Point of sale
- Inventory management
- Team building
- Customer service
- Sanitation practices
- Cash handling
- Communication skills
- Conflict resolution
- Safety compliance
- Sales enhancement
- Daily specials memorization
- Alcoholic beverage sales
- Willingness to learn
Timeline
Lead Server
Jeannie’s place
03.2020 - 04.2025
Bartendee
Lazy Gators
06.2015 - 06.2019
Shift Leader
Dominos's Pizza
12.2006 - 01.2019
Ged