Casey Donehue
Sharonville
Summary
Healthcare and customer service professional with experience in high-volume administrative environments including patient access, insurance verification, scheduling, and financial transactions. Skilled in data management, communication, and problem solving with a strong commitment to accuracy, efficiency, and exceptional service.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Mercy Health
02.2025 - Current
- Managed high-volume patient scheduling, registration, and check-in/check-out processes in a fast-paced medical office.
- Managed inbound patient communication, routing inquiries to appropriate clinical or administrative staff to enhance response times.
- Coordinated daily patient flow, balancing administrative duties and time-sensitive tasks to optimize patient experience.
- Verified insurance eligibility and collected copayments while ensuring accuracy of patient financial information.
- Maintained and updated patient records using electronic medical record (EMR) systems.
- Maintained compliance with confidentiality standards and office procedures, safeguarding patient information in healthcare setting.
Customer Service Representative
Champion Windows
07.2023 - 02.2025
- Delivered customer support in a fast-paced environment requiring multitasking and accuracy.
- Maintained accurate customer records and interaction notes to support service efficiency.
- Coordinated scheduling and service requests across multiple departments to ensure timely resolution.
- Provided customer support in fast-paced environment, ensuring timely responses to inquiries.
- Identified customer needs and routed requests to relevant internal teams for prompt resolution.
- Maintained data accuracy and confidentiality while working within structured CRM workflows.
Bank Teller
Sharefax Credit Union
07.2021 - 07.2023
- Processed financial transactions with high accuracy in a regulated environment.
- Assisted customers with account openings, updates, and issue resolution to enhance overall customer satisfaction.
- Educated customers on available services and effectively resolved account-related concerns, improving customer trust.
- Maintained confidential financial records and followed compliance procedures.
- Collaborated with internal teams to resolve discrepancies and service issues, ensuring compliance and accuracy in transactions.
Price Integrity Coordinator
Kroger
06.2011 - 07.2021
- Ensured pricing accuracy and data consistency across store systems to support operational integrity.
- Developed and updated operational signage and documentation to enhance team understanding and compliance.
- Partnered with department leaders to streamline workflow processes and improve communication.
- Supported store readiness for audits and corporate evaluations.
Education
High School Diploma -
Waverly High School
Skills
- Insurance Verification
- Patient scheduling
- Payment processing
- Revenue Cycle Support
- HIPAA compliance
- Data entry
- High-volume communication
- Customer Service
- Attention to Detail
- Time Management
- Problem Solving
Timeline
Front Desk Receptionist
Mercy Health
02.2025 - Current
Customer Service Representative
Champion Windows
07.2023 - 02.2025
Bank Teller
Sharefax Credit Union
07.2021 - 07.2023
Price Integrity Coordinator
Kroger
06.2011 - 07.2021
High School Diploma -
Waverly High School