Casey Houston
Fort Lauderdale,FL
Summary
Proactive IT professional with troubleshooting, end user support and customer service experience. Known for collaborative approaches to ensuring customer satisfaction, problem solving and flexibility to meet changing demands
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Inktel Contact Center Solutions
Miramar, FL
08.2018 - 01.2026
- Resolved client merchandise issues and complaints via email, chat and phone
- Analyzed and reported client feedback to improve customer service satisfaction for phone and in person interactions in our stores
- Collaborated with team members and management to train new hires on company policies and best practices to achieve client satisfaction
- Conducted audits to ensure links and webpages were functioning properly to maintain website performance
- Initiated feedback among team members adding resolutions to our knowledge base
- Provided remote basic end-user troubleshooting for website and mobile app platforms
- Managed customer accounts and detailed records of accounts using customer service software
- Negotiated solutions with highly escalated customers turning negative experiences to positive retention and recommendations
Sales & Inventory Associate
New Balance Factory Store
Sunrise, FL
01.2024 - 01.2025
- Managed inventory control systems to track stock levels and optimize replenishment processes.
- Implemented efficient receiving procedures to minimize discrepancies during inventory audits.
- Trained new associates on best practices for inventory management and product handling.
- Conducted cycle counts to ensure accuracy in inventory records and reduce shrinkage
- Collaborated with sales team to meet daily and year to date budget goals
- Improved customer satisfaction accepting feedback and using marketing insights
Property Manager
Invest Innovations LLC
Fort Lauderdale, FL
01.2018 - 07.2018
- Advertised and provided tours of available units for prospective tenants
- Negotiated leasing contracts for prospective tenants
- Conducted daily inspections to ensure properties were maintained and identifying issues and repair
- Lead leasing initiatives in increasing occupancy rates
Footwear Associate
Nike Factory Outlet
Sunrise, FL
10.2013 - 12.2017
- Assisted customers in selecting appropriate footwear and apparel for performance and lifestyle needs
- Maintained organized inventory of footwear, ensuring timely restocking and product availability
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences
- Collaborated with team members to implement visual merchandising standards, showcasing new arrivals effectively
- Initiated a proactive approach to loss prevention reducing shrinkage and saving the company $3,000 and resulting in 30% decrease of loss of inventory due to theft and errors
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL06-2008
Skills
- Windows
- Application Support
- Data Entry
- Documentation
- Software/Hardware Troubleshooting
- Remote Support
Certification
CompTIA A+ Certification
Timeline
Sales & Inventory Associate
New Balance Factory Store
01.2024 - 01.2025
Customer Service Representative
Inktel Contact Center Solutions
08.2018 - 01.2026
Property Manager
Invest Innovations LLC
01.2018 - 07.2018
Footwear Associate
Nike Factory Outlet
10.2013 - 12.2017
High School Diploma -
Dillard High School