Overview
Work History
Education
Certification
Timeline
Generic

Casey Peterson

Brighton,MI

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Services Associate

Michigan Medicine
06.2024 - Current
  • Check patients in & give them appropriate paperwork
  • Complex scheduling
  • Follow up with patients to help schedule treatment
  • Check patients out
  • Collect patient copays

Patient Services Associate

Michigan Medicine
10.2023 - Current
  • Greet and register patients
  • Triage crisis hotline
  • Manage inventory and place orders
  • Prepare patient charts
  • Input/verify insurance

Office Coordinator

Dexter Orthodontics
02.2022 - 09.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Checked patients in and out
  • Collected copays
  • Presented financial contracts

Insurance Coordinator

Jamestowne South Dental
05.2019 - 03.2022
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Collect copays
  • Present treatment plans

Veterinary Technician/Receptionist

Dogwood Veterinary Referral Center
08.2016 - 03.2019
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Triaged phone calls

Kennel Attendant/Dog Groomer

Club Pet Too
02.2014 - 08.2016
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Bathed and dried dogs
  • Groomed dogs, including nail trims, ear cleanings, anal gland cleaning
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.

Education

Associate Of Applied Science - Veterinary Texhbician

Penn Foster Career School
Scranton, PA
04.2016

Certification

CPR

Timeline

Patient Services Associate

Michigan Medicine
06.2024 - Current

Patient Services Associate

Michigan Medicine
10.2023 - Current

Office Coordinator

Dexter Orthodontics
02.2022 - 09.2023

Insurance Coordinator

Jamestowne South Dental
05.2019 - 03.2022

Veterinary Technician/Receptionist

Dogwood Veterinary Referral Center
08.2016 - 03.2019

Kennel Attendant/Dog Groomer

Club Pet Too
02.2014 - 08.2016

CPR

Associate Of Applied Science - Veterinary Texhbician

Penn Foster Career School

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