Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Snow

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated team player and easily adaptable to change with an emphasis on kindness and compassion in the professional setting.

Overview

5
5
years of professional experience

Work History

Crew Member

Trader Joe's
10.2021 - Current
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.

Server

Rocks Lakeview
03.2022 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Texas Roadhouse
01.2019 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Bachelor of Arts - Media And Cinema Studies, Journalism

DePaul University
Chicago, IL
08.2023

Skills

  • Customer Service
  • Customer Engagement
  • Clear Communication
  • Hospitality Service Expertise
  • Journalism
  • Creative Writing
  • Creative Collaboration

Timeline

Server

Rocks Lakeview
03.2022 - 09.2023

Crew Member

Trader Joe's
10.2021 - Current

Server

Texas Roadhouse
01.2019 - 07.2021

Bachelor of Arts - Media And Cinema Studies, Journalism

DePaul University

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Casey Snow