Casey Spalty
Palmyra,NY
Summary
Accomplished Office Manager, Billing Specialist and Patient Access Representative in enhancing workflow efficiency and patient satisfaction. Expert in operations management and customer service, led initiatives reducing administrative errors by 30%. Proficient in medical billing and coding, ensuring compliance and accuracy. Strong communicator, adept at negotiation and conflict resolution, fostering collaborative team environments.
Overview
5
5
years of professional experience
Work History
Office Manager and Billing Specialist
One Life Chiropractic
02.2015 - 05.2018
- Managed daily office operations to enhance workflow efficiency and patient satisfaction.
- Implemented scheduling systems to optimize appointment management and reduce wait times.
- Coordinated communication between patients and practitioners, ensuring clarity in treatment plans.
- Oversaw inventory management, ensuring adequate supplies for smooth clinic operations.
- Facilitated patient intake processes, improving data accuracy and compliance with regulations.
- Led initiatives to improve office procedures, significantly reducing administrative errors and enhancing service quality.
- Reviewed patient records for completeness and accuracy prior to billing submission.
- Processed and submitted medical claims accurately, ensuring compliance with insurance regulations.
- Maintained up-to-date knowledge of coding standards, payer requirements, and industry regulations.
Patient Access Representative
Park West Women's Health
09.2013 - 01.2015
- Facilitated patient check-in processes, ensuring accurate data entry and documentation.
- Coordinated scheduling of appointments, optimizing clinic workflow and patient access.
- Managed insurance verification procedures, improving accuracy in patient eligibility assessments.
- Assisted patients with financial inquiries, providing information on payment plans and services.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
No Degree - Health Information Technology
Monroe Community College
Rochester, NYSkills
- Customer service
- Clear oral/written communication
- Operations management
- Teamwork and collaboration
- Negotiation and conflict resolution
Timeline
Office Manager and Billing Specialist
One Life Chiropractic
02.2015 - 05.2018
Patient Access Representative
Park West Women's Health
09.2013 - 01.2015
No Degree - Health Information Technology
Monroe Community College
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