Casey Whitaker
Gaffney,SC
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Carters Oshkosh
Gaffney, SC
11.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
Wholesale
Hamricks
Gaffney, SC
05.2019 - 11.2021
- Created and maintained relationships with vendors, customers, and distributors.
- Maintained accurate records of orders and customer information.
- Prepared weekly reports outlining sales activity and progress towards goals.
- Managed the distribution process from ordering through delivery to customers.
- Organized product inventory to ensure timely delivery of products.
Pricing Sales Manager
Dicks Sporting Goods
Spartanburg, SC
09.2018 - 10.2021
- Priced product before it was put out on the sales floor.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Apparel Sales Lead
Dicks Sporting Goods
Greenville, SC
08.2015 - 06.2018
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Maintained attractive merchandise displays to maximize purchases.
Education
Bachelor of Arts - Criminal Justice
University of South Carolina Upstate
Spartanburg, SC05-2025
Associate of Applied Science - Criminal Justice
Spartanburg Community College
Spartanburg, SC05-2024
Associate of Science - Sports Medicine
Spartanburg Methodist College
Spartanburg, SC05-2013
High School Diploma -
Broome High School
Spartanburg, SC05-2011
Some College (No Degree) - Exercise Science
Brevard College
Brevard, NCSkills
- Customer Relations
- Store Organization
- Business Development
- Customer Service and Engagement
- POS systems operations
- Staff Supervision
- Scheduling Coordination
- Strategic Merchandising
- Customer experience
Timeline
Assistant Store Manager
Carters Oshkosh
11.2021 - Current
Wholesale
Hamricks
05.2019 - 11.2021
Pricing Sales Manager
Dicks Sporting Goods
09.2018 - 10.2021
Apparel Sales Lead
Dicks Sporting Goods
08.2015 - 06.2018
Bachelor of Arts - Criminal Justice
University of South Carolina Upstate
Associate of Applied Science - Criminal Justice
Spartanburg Community College
Associate of Science - Sports Medicine
Spartanburg Methodist College
High School Diploma -
Broome High School
Some College (No Degree) - Exercise Science
Brevard College
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