Casey White
Delaware
Summary
Dynamic salon owner with proven expertise in customer service excellence and client relationship management. Skilled in conflict resolution and effective communication, consistently enhancing client satisfaction and team performance.
Overview
23
23
years of professional experience
Work History
Salon Owner/Operator
Pure Beauty Bar
Delaware
06.2019 - Current
- Managed daily operations of high-end beauty salon, ensuring compliance with health regulations.
- Supervised staff to maintain service quality and adherence to procedures.
- Executed targeted marketing strategies that increased clientele engagement.
- Trained new employees on customer service standards and salon procedures.
- Maintained inventory of beauty products and supplies for seamless service delivery.
- Cultivated welcoming environment that elevated customer satisfaction.
- Scheduled appointments and managed client communications using software systems.
- Addressed customer complaints to maintain high satisfaction levels.
Salon Manager
Elli Nail Spa
Worthington
09.2008 - 07.2019
- Managed daily salon operations to ensure seamless service delivery and customer satisfaction.
- Supervised staff training to improve service skills and elevate customer care.
- Coordinated appointment scheduling and staff shift management effectively.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to maintain high satisfaction rates.
- Implemented sanitation best practices throughout spa facility to uphold cleanliness standards.
- Conducted regular team meetings to align staff with salon goals and share achievements.
- Trained staff on customer service techniques and product knowledge for improved service delivery.
Store Manager
Justice Tween Brands
Columbus
03.2003 - 10.2008
- Supervised daily store operations to uphold high customer service standards and improve customer satisfaction.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Managed inventory control processes to ensure product availability and organization.
- Developed visual merchandising strategies to create an appealing store environment and drive customer engagement.
- Resolved customer inquiries and complaints to foster satisfaction and loyalty.
- Collaborated with corporate management on strategic initiatives for store improvements.
- Recruited, trained, and supervised new employees, fostering a cohesive and effective team.
- Conducted daily banking activities, including cash handling and deposits.
Education
Certified Esthetician And Nail Technician - Skin And Nails
Aveda Institute
Columbus, OH01-2008
High School Diploma -
Highland High School
Marengo, OH05-2000
Skills
- Sales strategies
- Client relationship management
- Customer service excellence
- Team leadership
- Effective communication
- Conflict resolution
- Time management
- Organizational skills
- Multitasking ability
Timeline
Salon Owner/Operator
Pure Beauty Bar
06.2019 - Current
Salon Manager
Elli Nail Spa
09.2008 - 07.2019
Store Manager
Justice Tween Brands
03.2003 - 10.2008
Certified Esthetician And Nail Technician - Skin And Nails
Aveda Institute
High School Diploma -
Highland High School