Casheena Pleasant
Jacksonville,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Work From Home Agent
Carnival Cruise Lines
Miami, FL
03.2022 - Current
- Answered incoming customer calls and provided product and service information.
- Assessed customer needs, clarified information, researched every issue and provided solutions or alternatives.
- Ensured quality standards are met for all calls handled in line with company guidelines.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Collected deposits or payments and arranged for billing.
Work From Home Agent
ADT
Houston, TX
02.2020 - 05.2022
- Adhered to company policies and procedures relating to billing processes.
- Implemented effective methods for tracking unpaid invoices and resolving them quickly.
- Reviewed and updated customer profiles in the billing system.
- Investigated and resolved errors or discrepancies in customer bills or statements.
- Investigated and resolved issues to maintain billing accuracy.
- Collected, posted and managed patient account payments.
Work From Home Agent
Coach
Houston, TX
01.2021 - 12.2021
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Processed orders accurately according to established guidelines and timelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Science - Social Work
University of Phoenix
Tempe, AZ01-2026
Skills
- Phone etiquette and call handling
- Billing management
- Customer service excellence
- Microsoft Office proficiency
References
References available upon request.
Timeline
Work From Home Agent
Carnival Cruise Lines
03.2022 - Current
Work From Home Agent
Coach
01.2021 - 12.2021
Work From Home Agent
ADT
02.2020 - 05.2022
Bachelor of Science - Social Work
University of Phoenix
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