Casie Merrill
Wyandotte
Summary
Resourceful account executive skilled in client relationship management and issue resolution. Proven success in maximizing repeat business and expanding client bases through effective sales strategies. Dedicated to achieving organizational objectives through collaborative teamwork and exceptional communication.
Overview
11
11
years of professional experience
Work History
Account Executive
United Wholesale Mortgage
Pontiac
09.2025 - Current
- Managed client relationships, enhancing satisfaction and retention.
- Presented mortgage products to clients and addressed their inquiries.
- Conducted market research, identifying new business opportunities to drive growth.
- Developed proposals tailored to client needs and financial goals.
- Maintained accurate records of client communications and transactions.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Resolved client issues with knowledgeable and friendly service, fostering high customer satisfaction.
Residential Account Manager
Teddys Lawn & Landscaping
Livonia
03.2024 - 09.2025
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Developed and implemented sales strategies to increase revenue.
- Educated customers on promotions to drive sales volume and enhance overall productivity.
- Monitored post-sale service and implemented timely problem resolutions to enhance customer satisfaction.
- Resolved customer complaints through effective negotiation, achieving mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
Supervisor Administrative Specialist
ABM Industries
Detroit
07.2015 - 03.2024
- Supervised multiple shuttle crews of 12+ employees to coordinate timely transportation services for customer needs
- Streamlined organizational systems for payment collections, AP/AR, deposits, and record keeping to enhance accuracy and efficiency
- Improved office operations by automating client correspondence, record tracking and data communications
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Handled all on boarding processes along with promotions, transfers
- LOA's and promotions using Blueforce software
- Coordinated domestic and international travel arrangements, including booking airfare, hotel, and ground transportation
- Finalized expense report for end of month sign off
- Set performance goals and deadlines to meet or exceed the company's visions
Bar Server
Logan's Roadhouse
Southgate
06.2022 - 01.2024
- Served beverages and food to guests in a fast-paced environment.
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving concerns.
- Handled customer complaints effectively and calmly, ensuring guest satisfaction and fostering a positive atmosphere.
- Collaborated with kitchen staff to ensure timely order delivery for customers.
- Informed guests about specials or new menu items.
- Assisted in training new staff on bar procedures and service standards.
- Stocked bar supplies and ensured inventory levels met operational needs.
- Ensured all guest checks were accurate before finalizing payment process.
Administrative Assistant
Vary, Matey & Turner PC
Dearborn
06.2019 - 07.2020
- Managed accounts payable and receivable for monthly client's office grossing $1.1 Million per year
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Handled client correspondence and tracked records to support timely responses and maintain organizational flow
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Managed office inventory, restocking supplies and placing purchase orders to ensure availability for operations
- Coached new employees on administrative procedures and company policies to facilitate smooth onboarding
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Water Department Clerk
City of Browns Town
Browns Town
03.2019 - 06.2019
- Processed payments for licenses and permits efficiently, contributing to timely service delivery
- Resolved billing issues to enhance client satisfaction and streamline operations
- Managed incoming phone calls at reception, ensuring each call was directed to the correct department.
- Emphasized punctuality and maintained outstanding attendance, ensuring readiness to start work immediately
Education
Business Administration -
Oakland Community College
Southfield01-2027
High School Diploma - General Studies
Trillium Academy
Taylor, MI06-2015
Skills
- Sales strategy
- Lead generation
- Sales forecasting
- Customer relationship management
- CRM management
- Client retention strategies
- Competitive analysis
- Team collaboration
- Effective communication
References
- Sammantha Bush, ABM Industries, Area Manager, (313) 643-0147, Sammantha.Bush@abm.com
- Patrick Canfield, ABM Industries, Account Manager, (313) 316-9908, Patrick.canfield@abm.com
- Timothy Lupu, Hertz Rental Car, Director Of Operations, Family Friend, (313) 477-3031, tjlupu@yahoo.com
Timeline
Account Executive
United Wholesale Mortgage
09.2025 - Current
Residential Account Manager
Teddys Lawn & Landscaping
03.2024 - 09.2025
Bar Server
Logan's Roadhouse
06.2022 - 01.2024
Administrative Assistant
Vary, Matey & Turner PC
06.2019 - 07.2020
Water Department Clerk
City of Browns Town
03.2019 - 06.2019
Supervisor Administrative Specialist
ABM Industries
07.2015 - 03.2024
Business Administration -
Oakland Community College
High School Diploma - General Studies
Trillium Academy