Casimir Szwarc
Des Plaines,IL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
Work History
General Manager
Best Buy
Countryside Il And Belmont And Kimball Chicago IL
10.2011 - 12.2023
- Building a culture of inclusion, knowledge and customer focused behaviors.
- Hiring a diverse staff that matches the community the store serves, that fits the culture created in store.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies. Through an Optimized Blue Pilot Program.
- Executing company initiatives, operating models, sales strategies and test pilots.
- Creating strategic plans to drive Revenue and Operating Profit growth through proficiencies and execution.
- Developing leadership talent within the location and building their skill sets to deliver results with their teams.
- Collaborating with leaders in a multi location setting to eliminate opportunities within the business by utilizing each leaders skillset.
- Controlling Inventory and Merchandising standards that creates an easy shopping experience for clients.
Multiple Leadership Positions
Best Buy
Chicagoland IL
01.2001 - 10.2011
- Multiple Management Positions including Sales Manager, Customer Experience Manager, Operations Manager, Inventory Manager and Services Manager.
- Leading store teams from 80 to 130 associates through company Initiatives.
- Driving company leading results through associate development and execution.
- Help Develop company initiatives, test pilots and operating model changes.
- Hiring and Training store associates and services agents both field and store
- Build and execute department specific business plans to create proficient and profitable results.
Education
No Degree - Criminal Science
Triton College
River Grove, ILSkills
- P&L Management
- Performance Analysis
- Leadership and team building
- Staff Training, Coaching and Development
- Customer Relationship Management
- Problem Resolution
- Motivation
- Performance Improvement
- Sales Team Development
- Strategic Planning
Accomplishments
- 3 years consecutive top 3 in company with highest employee retention and employee voice survey.
- 10 years mentoring for District / Regional Loss prevention and safety leader.
- Performance - Grew a locations Revenue of $18M a year to $32m in 5 years, increasing its NOP by over 140%.
- Piloted Best Buys operating platform of labor for 3 years to build its current Micro Market Platform that is company wide.
- Over 100 hired employees that have been promoted within my 23 years of employment.
- Involved in building an inventory loss research learning path for employees.
Timeline
General Manager
Best Buy
10.2011 - 12.2023
Multiple Leadership Positions
Best Buy
01.2001 - 10.2011
No Degree - Criminal Science
Triton College