Cassadi Rose
Hamilton
Summary
Dynamic professional with extensive experience in customer service, excelling in team collaboration and efficient operations. Proven ability to enhance customer satisfaction through attentive service and effective communication. Skilled in data management and policy writing, consistently achieving operational excellence and fostering positive guest relationships.
Overview
3
3
years of professional experience
Work History
Crew Member
McDoanlds
Hamilton
01.2025 - Current
- Drove team success by quickly completing assigned tasks.
- Interacted pleasantly with guests to deliver quality customer service.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Closing Manager
Penn Station Subs
10.2023 - 12.2024
- Prepared registers for the closing shift and assigned team member positions while maintaining a high level of guest service.
- Oversaw daily cash deposits, ensuring funds were accounted for correctly, resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store's end-of-day operations, reducing potential risks associated with late-night activities, such as cash handling or locking doors securely after closeout is completed.
- Utilized checklists to stay organized and ready when guests arrived, and completed management duties before closing.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
Crew Member
McDonald's Restaurant
11.2021 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Political Science
Miami University
Oxford, OH05-2028
High School Diploma -
Talawanda High School
Oxford, OH05-2024
Skills
- Customer service
- Policy writing
- Research analysis
- Data management
- Public speaking
- Team collaboration
Timeline
Crew Member
McDoanlds
01.2025 - Current
Closing Manager
Penn Station Subs
10.2023 - 12.2024
Crew Member
McDonald's Restaurant
11.2021 - 11.2022
No Degree - Political Science
Miami University
High School Diploma -
Talawanda High School
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