Cassandra Cervera
Floydada,TX
Summary
Versatile Teller Supervisor and Banking officer. Skilled in assisting customers with accounts, transfers and banking product needs. Account opening, transaction processing, managing teller line and assisting where needing with exceptional customer service.
Overview
3
3
years of professional experience
2019
2019
years of post-secondary education
Work History
Teller Supervisor
Prosperity Bank
Floydada, Tx
07.2023 - Current
- Supervised daily teller operations and ensured compliance with banking regulations.
- Trained new tellers on customer service protocols and cash handling procedures.
- Managed cash drawer audits and resolved discrepancies in transactions.
- Assisted customers with account inquiries and processed deposits and withdrawals.
- Collaborated with management to implement new procedures for efficiency improvements.
- Monitored teller performance and provided constructive feedback for skill development.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Investigated discrepancies between actual cash counts and computer-generated totals.
Office Manager
Moore Rose Funeral Home
Floydada, TX
02.2022 - 07.2023
- Managed phone calls, directing inquiries to appropriate staff members.
- Scheduled appointments for consultation and service arrangements.
- Maintained organized filing system for client records and documents.
- Provided support to grieving families during service planning process.
- Greeted visitors and provided them with assistance.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
Floydada High School
Floydada, TXSkills
- Cash handling
- Customer service
- Cash audits
- Team leadership
- Conflict resolution
- Goal setting and achievement
- Product sales
- Sales and Cross-selling
- Professionalism and ethics
- Decision-making
- Reliability
Languages
Spanish
Limited
Timeline
Teller Supervisor
Prosperity Bank
07.2023 - Current
Office Manager
Moore Rose Funeral Home
02.2022 - 07.2023
Floydada High School