Cassandra Crowell
Custer,WA
Summary
Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Office Assistant
CHS Northwest
01.2022 - Current
- Research and update retail pricing for pet and small animal category buyer every month
- Keep current digital frequent buyer program (Astro)
- Inform store managers and critical staff of upcoming promotions.
- Print signage each month for MFG coupon offers (Astro)
- Support category buyer with show purchasing when necessary.
- Participate in active product trainings monthly
- Assist in edit of upcoming flyers for sales
- Import information to Epicore
- Utilize Compass for running comparison reports
Lead Cashier
CHS Northwest
03.2018 - 12.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Checked all zero pegs and research why product was empty to maintain better stock
- Helped Increase pet product sales by 14%
- Make sure special orders were completed
Assistant Store Manager
Papa Murphy's Take And Bake Pizza
Ferndale, WA
01.2016 - 04.2018
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Centralia High School
Centralia, WA06.2006
Skills
- Excel Spreadsheets
- Microsoft Outlook
- Employee Training
- Microsoft Word
- Valid Driver's License
- Staff Management
- Schedule Management
- Customer Service
- Supply Restocking
- Rapid 10 key data entry
- Excellent cash handling
Timeline
Office Assistant
CHS Northwest
01.2022 - Current
Lead Cashier
CHS Northwest
03.2018 - 12.2021
Assistant Store Manager
Papa Murphy's Take And Bake Pizza
01.2016 - 04.2018
High School Diploma -
Centralia High School
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