Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cassandra Page Chrispens

Galesburg,MI

Summary

Medical office professional with expertise in correcting and resubmitting claims, preparing patient charts, and reviewing health records to accurately identify diagnosis codes for billing purposes. Experienced in analyzing and managing medical record information to secure prior authorizations from insurance companies and ensure timely payments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

Laurels of Galesburg
12.2024 - Current
  • Manage front desk operations including phones, scheduling, and greeting visitors
  • Assist with medical records, filing, and patient intake processes
  • Support healthcare team with administrative tasks and EMR updates
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.

Cash Office Manager / Customer Service

Harding's Friendly Market
05.2021 - 03.2024
  • Oversee store cash operations and prepare daily financial reports
  • Train and supervise cashier team
  • Deliver prompt and courteous customer service
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Identified gaps in market to spot opportunities to create value propositions.

Barista / Server

The Coffee Klutch
01.2023 - 12.2023
  • Brewed delicious coffee drinks with love and attention
  • Created cozy vibes while handling orders with a smile
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Kitchen Prep Aid

SodexoMagic
01.2023 - 12.2023
  • Helped prepare tasty meals and kept the kitchen sparkling
  • Followed food safety and teamwork with joy
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Parts Assembler

TecNiq Inc
08.2020 - 10.2020
  • Assemble and test LED lighting products
  • Maintain safety and production efficiency in manufacturing environment
  • Perform quality control and prepare items for shipment
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Followed outlined specifications to implement assembly plans.
  • Completed durable assemblies and subassemblies with hand and power tools.

Education

Bachelor of Science - Social Work

University of Michigan, Flint
Flint, MI
06-2029

Associate of Science - Health Administration

Ross Medical Education Center
Online
05-2026

Certificate - Certified Medical Biller And Coder

Ross Medical Education Center
Online
03-2025

Skills

  • Scheduling
  • Bookkeeping
  • Spreadsheet tracking
  • Office equipment operations
  • Project management
  • Correspondence distribution
  • Travel coordination
  • Security awareness
  • Business administration

Certification

  • CBCS - Certified Billing and Coding Specialist

Languages

English
Full Professional
German
Professional Working

Timeline

Receptionist

Laurels of Galesburg
12.2024 - Current

Barista / Server

The Coffee Klutch
01.2023 - 12.2023

Kitchen Prep Aid

SodexoMagic
01.2023 - 12.2023

Cash Office Manager / Customer Service

Harding's Friendly Market
05.2021 - 03.2024

Parts Assembler

TecNiq Inc
08.2020 - 10.2020

Bachelor of Science - Social Work

University of Michigan, Flint

Associate of Science - Health Administration

Ross Medical Education Center

Certificate - Certified Medical Biller And Coder

Ross Medical Education Center

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