CASSANDRA RODRIGUEZ
Fort Collins,CO
Summary
Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Jefes Tacos & Tequila
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier
Cafe Mexicali
02.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Server/Food Runner
La Vita Bella
06.2022 - 12.2022
- Trained new employees to perform duties
- Presented menus and answered questions regarding items
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Informed customers of daily specials and signature menu items
- Trained new employees on restaurant procedures and plating techniques
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Hostess & Food Runner/SA
Swaylos Tiki Restaurant and Bar
03.2022 - 08.2022
- Answered telephone to provide dining information and take reservations
- Stayed attentive to server availability and table turnover to quickly sit guests
- Utilized POS system to total meal costs and add tax for nal bill calculation
- Double-checked meals placed in the window against customer tickets for accuracy
- Supported serving sta in delivering accurate and well-presented food orders
- Assisted servers to optimize guest dining experiences
- E ectively multitasked within a fast-paced environment.
Cashier
Denver Ted’s Cheesesteaks
06.2021 - 08.2021
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Accepted cash and credit card payments and issued receipts
- Preserved appearance of store by arranging and replenishing displays and merchandising racks.
Retail Merchandiser & Barista
Mountain Fountain | Hygiene, CO
03.2020 - 04.2021
- Rotated products from the stockroom out to store sales oor according to seasonal plans, promotional schedules, and style rotation plan
- Displayed promotional material such as signs and banners
- Placed prices and descriptive signage to enhance display and promote items
- Provided customers with product details, co ee blends and preparation descriptions
- Input orders into the point of sale system and handle customer payments
- Created complex, hand-crafted beverages based upon customer preferences
- Utilized co ee makers, espresso machine and French press to prepare co ee.
Education
High School Diploma -
Silver Creek High School
Longmont, COPh.D. - Nutrition Sciences
Colorado State University
Fort Collins, CO05.2028
Skills
- Effective Customer Upselling
- Dining Customer Service
- Price Memorization
- Dish Preparation
- Food Inspection
- Wine Pairings
- Point of Sale (POS) System Operations
- Food Safety Understanding
- Table Setting Arrangements
- Liquor, Wine and Food Service
- Check Payment Processing
- High-Volume Dining
- Table Bussing
Accomplishments
- CPR Certication
Languages
Spanish
Professional Working
Timeline
Server
Jefes Tacos & Tequila
05.2023 - 08.2023
Cashier
Cafe Mexicali
02.2023 - 05.2023
Server/Food Runner
La Vita Bella
06.2022 - 12.2022
Hostess & Food Runner/SA
Swaylos Tiki Restaurant and Bar
03.2022 - 08.2022
Cashier
Denver Ted’s Cheesesteaks
06.2021 - 08.2021
Retail Merchandiser & Barista
Mountain Fountain | Hygiene, CO
03.2020 - 04.2021
High School Diploma -
Silver Creek High School
Ph.D. - Nutrition Sciences
Colorado State University
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