Summary
Overview
Work History
Education
Skills
Timeline
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Cassey Nieto

Buda,TX

Summary


Dedicated Veterinary Practice Manager with 10+ years of experience in veterinary field, ensuring efficient operations and high-quality patient care. Known for strong team collaboration and adaptability to changing needs. Skilled in inventory management and client relations, bringing reliability and results-oriented approach.

Overview

10
10
years of professional experience

Work History

Practice Manager

County Line Veterinary Clinic
03.2024 - Current
  • Managed 25 highly performing team members by creating staff training protocols and ensuring efficient workflows enhancing client satisfaction and staff accountability.
  • Collaborate closely with the practice owner to implement clinic-wide strategies, policies, culture initiatives and staff development resulting in increased staff satisfaction.
  • Implemented budgeting and financial tracking by organizing and tracking income/expenses, COGS, P&L while collaborating with an accountant.
  • Planned and executed an inventory control process by eliminating duplicate products, reducing inventory levels and standardizing ordering resulting in a reduction of COGS from 19% to 16.5% over 6 months.
  • Ensure regulatory compliance with OSHA, DEA, and other agencies by researching and completing requirements bringing the clinic into compliance with all governing agencies.
  • Maintain a high standard of patient care by overseeing workflow efficiencies and addressing procedural or medical concerns in partnership with clinical leadership.
  • Lead a successful outside laboratory migration as well as implementation of wellness plans and payment plans by preparing and organizing all marketing and training materials resulting in better compliance and patient care.

Practice Manager

Bee Cave Veterinary Clinic
05.2022 - 02.2024
  • Hired, onboarded, and trained 10 team members by conducting effective interviews to find the right candidate which resulted in a fully staffed and knowledgeable team.
  • Developed staff member skill sets by providing timely and constructive feedback and delegating tasks based on individual skill sets resulting in well developed staff members and cohesive team.
  • Created and tracked annual budget and cost of goods sold (COGS) by developing and implementing tracking spreadsheets resulting in greater knowledge of cash flow within the business.
  • Established monthly revenue goals with a staff bonus program, contributing to 19% revenue growth in 2023.
  • Led the successful migration of the practice management software by researching options, demoing, and leading all aspects of migration completing practice owners goal of moving to a cloud based software.

Receptionist, Kennel Manager, Exam Room Manager, Patient Care Coordinator

Animal Hospital Of Rowlett
03.2015 - 05.2022
  • In conjunction with our leadership team we hired, trained and managed a team of 30 skill receptionists, technicians, kennel staff and doctors by recognizing team members strengths and developing future leaders within the practice resulting in employee retention and practice growth.
  • In conjunction with a consultant we developed and taught a new method of appointment flow which increased cross-training within the hospital; providing the ability for advancement and maximizing our staffing resources. In turn this allowed the practice to increase the number of patients we could help in a day resulting while decreasing wait time.
  • Provided forecasting data to enable the owner and practice manager allowing them to make informed long term business decisions and evaluate past performance.

Education

Bachelors of Science - Theatre Management

West Texas A&M University
Canyon, TX

Skills

  • Inventory Management
  • Budget and Cost Control Control
  • Regulatory Compliance
  • Controlled Drug Management
  • Veterinary Team Management
  • PIMS (Avimark, Shepherd, Cornerstone, DVMax)
  • Tech Skills (Radiology, Blood Draws, IVC Placement, SOAP, Medication knowledge)
  • Effective schedule coordination
  • Records management
  • Policy and procedure development
  • Strategic planning
  • Payroll administration
  • Employee onboarding
  • Staff development
  • Performance Assessment

Timeline

Practice Manager

County Line Veterinary Clinic
03.2024 - Current

Practice Manager

Bee Cave Veterinary Clinic
05.2022 - 02.2024

Receptionist, Kennel Manager, Exam Room Manager, Patient Care Coordinator

Animal Hospital Of Rowlett
03.2015 - 05.2022

Bachelors of Science - Theatre Management

West Texas A&M University

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Cassey Nieto