Cassidee Corporon
Deer Park,WA
Summary
Accomplished Collision Estimator and Body Shop Administrator at Lithia Body Shops of Spokane, adept in damage assessment and cost estimation. Excelled in enhancing customer satisfaction and operational efficiency by leveraging skills in auto body repair knowledge and adaptability. Proven track record in improving profit margins and maintaining high-quality service standards.
Overview
12
12
years of professional experience
Work History
Collision Estimator
Lithia Body Shops of Spokane
2021.09 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Body Shop Administrator
Lithia Body Shops of Spokane
2019.06 - 2021.08
- Organized regular staff meetings to review performance metrics, discuss improvement strategies, and address any operational challenges.
- Continuously updated knowledge of industry trends, tools, and best practices to maintain excellence in bodyshop administration.
- Improved profit margins by negotiating favorable terms with vendors for parts procurement.
- Promoted a safe working environment through adherence to OSHA guidelines and company safety protocols.
- Collaborated closely with estimators to ensure accurate pricing on all repair jobs.
- Enhanced customer satisfaction by efficiently managing bodyshop scheduling and appointments.
- Ensured timely closure of Repair orders
- Monitored and ensured timely receipt of payments from insurances.
- Managed and processed payroll for technicians
- Led end of month closing procedures efficiently
Customer Service Representative
Lithia Body Shops of Spokane
2018.09 - 2019.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Scheduled estimates and repairs
Assistant Manager
Arbys
2013.01 - 2018.08
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Radiology
Spokane Community College
Spokane, WASkills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Vehicle Inspection
- Estimating Techniques
- Parts Ordering
- Repair Planning
- Claims Processing
- Damage Documentation
- Diagnostic Tools
- Labor Costing
- CCC One, Profitnet, Mitchell, and CDK expertise
Timeline
Collision Estimator
Lithia Body Shops of Spokane
2021.09 - Current
Body Shop Administrator
Lithia Body Shops of Spokane
2019.06 - 2021.08
Customer Service Representative
Lithia Body Shops of Spokane
2018.09 - 2019.05
Assistant Manager
Arbys
2013.01 - 2018.08
No Degree - Radiology
Spokane Community College
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