Cassidy Erb

• Delivered exceptional customer service to enhance guest experiences and satisfaction.
• Managed guest inquiries and resolved complaints efficiently, ensuring a positive environment.
• Operated ticketing systems and processed admissions to streamline entry procedures.
• Collaborated with team members to maintain cleanliness and organization throughout the park.

Cross-trained in all theater aspects, acquiring diverse skills relevant to multiple roles. The first part of my job was concessions where I learned how to upsell and suggestive sell while giving guests their orders with accuracy and a smile on my face. Assisted guests in purchasing tickets, processing refunds, and resolving complaints, ensuring a positive experience. Prepared food with a team while maintaining food safety standards. Lastly I learned how to be a trainer/lead where I trained new employees and made packets to keep their growth on track and make sure everyone is trained by the same standards, while being a lead I was also taught how to do building inventory and stock. This Job taught me so many skills that I think could be applied very well to this job as well.

• Collaborated with team members to ensure timely food service during peak hours.
• Implemented food safety practices to ensure compliance with health regulations.
• Trained new crew members on cooking techniques and kitchen procedures.
• Developed strong interpersonal relationships with fellow crew members fostering a positive and collaborative work environment.
• Increased overall kitchen productivity through effective time-management skills and multitasking abilities.
• Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
• Collaborated with management to develop training materials for new hires, improving onboarding efficiency.
• Provided exceptional guest services by attentively listening to client preferences and delivering customized solutions accordingly.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

• Awarded The Lumberjack Scholarship

• 3.9 GPA
• Varsity Cheer (4 years)
• National Honors Society Member