Cassidy Haddaway
Baltimore
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
VSC Fire & Security
01.2023 - 07.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Assisted in preparing permit applications, ensuring accuracy and completeness of required documents.
Medical Receptionist
Mercy Medical Center Baltimore MD
06.2022 - 01.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Representative
University Of Maryland Medical System
11.2021 - 06.2022
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
Customer Service Representative
George J Falters Warehouse
04.2016 - 10.2021
- Informed new and ongoing customers about billing procedures.
- Processed and provided payment options
- Educated customers of special pricing opportunities and offerings. '
- Responsible for taking orders via phone and submitting orders for shipping and delivery to nearby states
Education
North County High School
Glen Burnie, MD 05-2020
Skills
- Data entry
- Customer relations
- Verbal communication
- Multi-line phone systems
- Microsoft Word
Timeline
Administrative Assistant
VSC Fire & Security
01.2023 - 07.2025
Medical Receptionist
Mercy Medical Center Baltimore MD
06.2022 - 01.2023
Medical Representative
University Of Maryland Medical System
11.2021 - 06.2022
Customer Service Representative
George J Falters Warehouse
04.2016 - 10.2021
North County High School
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