Cassidy O'Steen
Richmond,VA
Summary
Driven Medical Device Sales Representative with a proven track record at Inogen, adept at relationship building and communicating technical product information. Excelled in delivering tailored sales presentations and leveraging competitive differentiation to consistently exceed quotas. Skilled in teamwork and collaboration, with a strong focus on enhancing customer satisfaction and operational efficiency. Achieved significant sales growth through strategic client engagement and problem-solving.
Overview
8
8
years of professional experience
Work History
Medical Device Sales Representative
Inogen
Atlanta, GA
03.2022 - Current
- Speak with physicians, patients and healthcare executives to successfully sell medical devices.
- Cement relationships with key providers and patients through regular contact and unparalleled support.
- Develop tailored presentations for potential clients, showcasing the benefits and features of medical devices.
- Exceed quotas consistently with driven mindset focused on continuously bringing in new business and closing sales.
- Assist new sales representatives on product knowledge, sales strategies, and customer engagement techniques.
- Collaborated with cross-functional teams to enhance customer service and address client needs.
Deburring
International Machining Inc.
Brunswick, OH
04.2021 - 03.2022
- Optimized workflow processes within the department through regular maintenance of machines and equipment used for deburring activities.
- Completed deburring, buffing and polishing materials according to strict tolerances.
- Assisted in recruitment efforts, interviewing candidates, and selecting qualified individuals to join the deburring team.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
Supervisor
Top of The Line Cleaning
Avon, OH
04.2020 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Receptionist
Ameriprint
Olmsted Falls, OH
03.2018 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Applied Science - Nursing
South College
Atlanta, GA12 2025
High School Diploma -
Elyria High School
Elyria, OH5 2020
Skills
Relationship Building
Clinical Support
Technical Product Information
Technical understanding
Value Propositions
Competitive Differentiation
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Multitasking
Customer Communication
Sales Presentations
Timeline
Medical Device Sales Representative
Inogen
03.2022 - Current
Deburring
International Machining Inc.
04.2021 - 03.2022
Supervisor
Top of The Line Cleaning
04.2020 - 04.2021
Receptionist
Ameriprint
03.2018 - 08.2020
Associate of Applied Science - Nursing
South College
High School Diploma -
Elyria High School