Cassidy Riley
Tulsa
Summary
Dynamic Teller Supervisor experienced in supervising daily operations and training staff. Known for problem-solving abilities, maintaining compliance, and enhancing customer service, contributing to improved team performance and operational efficiency.
Overview
11
11
years of professional experience
Work History
Teller Supervisor
Oklahoma Central Credit Union
Tulsa, OK
11.2022 - Current
- Supervise daily teller operations, ensuring compliance with credit union policies and procedures.
- Train and mentor staff on customer service best practices and operational efficiency.
- Monitor transaction accuracy, identifying discrepancies and implementing corrective actions.
- Conduct performance evaluations, providing constructive feedback to support employee development.
- Manage teller schedules, ensuring adequate staffing levels during peak business hours.
- Maintain strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Maintain compliance with all regulatory requirements, regularly reviewing policies and procedures.
Front Desk Manager
The Broadway Inn
Missoula, MT
01.2022 - 10.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Supervised and trained front desk staff to enhance service quality and operational efficiency.
- Implemented and maintained hotel management software for accurate reservation tracking and guest information management.
- Resolved guest complaints swiftly, fostering positive relationships and enhancing overall satisfaction ratings.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Waitress/Bookeeper
The Oxford Saloon
Missoula, MT
01.2015 - 01.2022
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on menu items and service standards.
- Collaborated with kitchen staff to streamline order processing and minimize errors.
- Handled cash transactions accurately, balancing register at shift end.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Echo Glenn
Snoqualmie, WASkills
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Transaction processing efficiency
- Teamwork
- Positive attitude
- Customer service
- Honest and dependable
- Reliable and responsible
- Problem-solving abilities
Timeline
Teller Supervisor
Oklahoma Central Credit Union
11.2022 - Current
Front Desk Manager
The Broadway Inn
01.2022 - 10.2022
Waitress/Bookeeper
The Oxford Saloon
01.2015 - 01.2022
High School Diploma -
Echo Glenn