Cassie Apple
Hagerstown,MD
Summary
As a seasoned Multi-Unit Leader, I have successfully developed and led diverse teams across multiple locations. My expertise in training and mentoring has fostered a culture of sportsmanship and collaboration, driving team performance and achieving organizational goals. With a strong emphasis on leadership, I have consistently demonstrated the ability to inspire and motivate team members, ensuring continuous growth and development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Manager
Buffalo Wild Wings
08.2022 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work culture that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Drove regional performance metrics, setting and monitoring achievement goals for each sports bar.
- Supervised various locations, enforcing high-quality standards of operation.
Certified Training General Manager
Buffalo Wild Wings
03.2022 - 08.2022
- Promoted a culture of learning by regularly reviewing employee feedback and adapting instructional strategies accordingly.
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory control.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Certified Training General Manager
Buffalo Wild Wings
08.2020 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
General Manager
Buffalo Wild Wings
09.2014 - 08.2020
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Manager
Buffalo Wild Wings
09.2008 - 09.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
No Degree - Elementary School Teaching
Hagerstown Community College
Hagerstown, MDHigh School Diploma -
James Buchanan High School
Mercersburg, PA06-2000
Skills
- Leadership and team building
- Strategic planning
- Complex Problem-solving
- Employee engagement
- Recruiting and hiring
- Documentation and reporting
- Task delegation
- Team player
- Training and development
- New hire on-boarding
- Goal setting and performance metrics
- Adaptive learning
- Team training and development
Certification
ServSafe Food Certified
ServSafe Advanced Alcohol Certified
Food and Alcohol Proctor
Timeline
District Manager
Buffalo Wild Wings
08.2022 - Current
Certified Training General Manager
Buffalo Wild Wings
03.2022 - 08.2022
Certified Training General Manager
Buffalo Wild Wings
08.2020 - 03.2022
General Manager
Buffalo Wild Wings
09.2014 - 08.2020
Manager
Buffalo Wild Wings
09.2008 - 09.2014
No Degree - Elementary School Teaching
Hagerstown Community College
High School Diploma -
James Buchanan High School
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