- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures. Shift management, Crew Training, Grill Training etc.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
*Supervisors Assistant November 2023-Present
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed strategies to improve team performance and productivity.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity to provide constructive feedback and coaching.