Cassie Fitzpatrick
Mitchell,SD
Summary
Results-driven Patient Account Representative skilled in managing patient inquiries and processing insurance claims. Strong teamwork and organizational abilities have led to timely resolutions and minimized claim denials, contributing to overall operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Guidehouse
Mitchell, SD
07.2019 - Current
- Managed patient account inquiries, ensuring timely resolution and enhancing customer satisfaction.
- Processed insurance claims with accuracy, reducing errors in billing submissions.
- Coordinated with healthcare providers to obtain necessary documentation for patient accounts.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Sales Associate
Shopko
Mitchell, SD
11.2017 - 06.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Operated point-of-sale systems, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Organized merchandise displays, contributing to an appealing shopping environment.
- Trained new associates on store policies, procedures, and customer service best practices.
Housekeeper
Comfort Inn & Suites
Mitchell, SD
06.2016 - 11.2017
- Cleaned and sanitized guest rooms daily, ensuring high standards of cleanliness and comfort.
- Replenished supplies and amenities in guest rooms, maintaining inventory levels efficiently.
- Assisted in laundry services, operating washers and dryers to ensure timely availability of clean linens.
- Collaborated with team members to coordinate room assignments for optimal workflow efficiency.
- Conducted routine inspections of rooms and common areas, reporting maintenance issues promptly.
Education
High School Diploma -
Hanson High School
Alexandria, SDSkills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Follow-up skills
- Microsoft office
- Organizational skills
- Flexible and adaptable
- Teamwork and collaboration
Timeline
Patient Account Representative
Guidehouse
07.2019 - Current
Sales Associate
Shopko
11.2017 - 06.2019
Housekeeper
Comfort Inn & Suites
06.2016 - 11.2017
High School Diploma -
Hanson High School