Cassie Reed
Springville,Utah
Summary
Detail-oriented administrator with over ten years of experience in business management and customer service. Skilled in organizing administrative functions, coordinating projects, and managing vendor communications to enhance operational efficiency. Experienced in QuickBooks and Microsoft Office, with a strong focus on maintaining accurate records and building professional relationships. Results-driven office manager with expertise in enhancing office efficiency, client relations, and team leadership. Proven ability to streamline processes and foster communication, ensuring optimal organizational performance.
Overview
11
11
years of professional experience
Work History
Office Manager
Prime Restoration
Spanish Fork, Utah
03.2024 - 07.2025
- Managed and delegated administrative processes to optimize office operations.
- Orchestrated relationships among office staff, customers, insurance companies, and restoration team to ensure clear communication and support successful project outcomes.
- Delivered customer service via phone, fax, and email to address inquiries and maintain high levels of satisfaction.
- Strengthened accounting practices in both payables and receivables and was quickly promoted to a project manager position.
Administrator / Accounts Receivable
Quality Restoration
Springville, Utah
02.2022 - 01.2023
- Processed and distributed invoices and collection notices to ensure timely payments.
- Assisted in accounting tasks, including collections on past due invoices.
- On-boarded and digitized customer documents into the CRM system to streamline access and organization.
- Delivered customer service through phone, fax, and email to address inquiries and resolve issues efficiently.
- Initiated communication and fostered relationships with clients, insurance companies, agents, and adjusters, along with a variety of other business connections.
Administrative Assistant
Wasatch Trailer Sales
Springville, Utah
02.2021 - 02.2022
- Managed daily customer service and communication, enhancing client satisfaction through effective interactions.
- Coordinated with financing companies to streamline accounts payable processing.
- Drafted and organized sales and accounting documents, ensuring accurate record-keeping.
- Processed daily sales transactions efficiently.
- Managed and updated inventory for incoming stock and outgoing sales.
Administrative Assistant / Apprenticeship & Training
Mountain States Line Constructors
Midvale, Utah
10.2014 - 02.2018
- Supervised daily activities for 400+ apprentices, ensuring compliance with training standards.
- Facilitated connections between contractors and apprentices to promote compliance and understanding.
- Coordinated legal documents with unions and contractors for apprentices, ensuring adherence to regulatory requirements.
- Structured step by step guides for the apprentices to ensure they stayed on track to maintain their positions, including up to date certifications, schooling and grades.
- Successfully trained with the Department of Labor to take part in documentation for apprentices and Veterans.
Education
High School Diploma -
Buena High School
Sierra Vista, ArizonaSkills
- QuickBooks and accounting
- Office administration
- Microsoft Excel and Word
- Data entry and archiving
- Client relations and sales
- Leadership skills
- Critical thinking
- Time management
- Communication skills
Training
- Department of Labor - DOL Paperwork and Auditing
- VA Benefits and Veterans Affairs
Timeline
Office Manager
Prime Restoration
03.2024 - 07.2025
Administrator / Accounts Receivable
Quality Restoration
02.2022 - 01.2023
Administrative Assistant
Wasatch Trailer Sales
02.2021 - 02.2022
Administrative Assistant / Apprenticeship & Training
Mountain States Line Constructors
10.2014 - 02.2018
High School Diploma -
Buena High School