Cassie Shipps
Sicklerville,NJ
Summary
Overview
19
19
years of professional experience
Work History
Patient Care Advocate
Accredo Specialty Pharmacy
11.2022 - Current
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Handled email and voicemails for for specialized accounts
- Fielded questions from new members on the team and provided feedback to lead for process improvements
Customer Service Representative
AAA Northeast
05.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
OptumHealth
02.2006 - 07.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associates - Community Health
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZHigh School Diploma - All
Louis E Dieruff High School
Allentown, PA06.2003
Skills
- Multitasking
- Patient care
- Organizational skills
- HIPAA compliance
- Verbal and written communication
- Relationship building
- Scheduling
- Quality assurance
Timeline
Patient Care Advocate
Accredo Specialty Pharmacy
11.2022 - Current
Customer Service Representative
AAA Northeast
05.2022 - 10.2022
Customer Service Representative
OptumHealth
02.2006 - 07.2021
Associates - Community Health
Maricopa Community Colleges, Rio Salado Community College
High School Diploma - All
Louis E Dieruff High School
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