Microsoft Word
Cassondra Hefner
Front Desk Represenative
North Richland Hills,TX
Summary
Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Front Desk Receptionist
KaneHallBarry Neurology
Bedford, TX
06.2020 - Current
- Checked patients in and out and collected payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Front Desk Representative
CareNow
Keller, TX
10.2019 - 06.2020
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Tax Exempt Representative
Fidelity Investments
Westlake, TX
11.2013 - 10.2019
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Tarrant County College District
Fort Worth, TX 10.2019 - Current
Bachelor of Arts - Education
University Of North Texas
Denton, TX 09.2009 - 09.2013
Skills
Verbal and written communication
Accomplishments
- Resource Champion, created tools, updated resources and addressed knowledge gaps for our segment
- 1 of 40 people chosen nationally with Fidelity Investments to redesign management principles within our company
- Creative Director for Fidelity Pride volunteering organization
Software
Microsoft Excel
Microsoft OneNote
EHR
Quote
My great religion is a belief in the blood, the flesh, as being wiser than the intellect. We can go wrong in our minds. But what our blood feels and believes and says, is always true. The intellect is only a bit and a bridle. What do I care about knowledge? All I want is to answer to my blood, direct, without fribbling intervention of mind, or moral, or what-not.
D. H. Lawrence
Professional References
Alisha Johnson
- Certified Surgical Technologist
- Methodist Southlake Hospital
- (817)983-4107
Rachel McPherson
- Physician's Assistant
- CareNow. Alliance, TX
- (260)704-5445
Chesley Stevens
- Non-Qualified Pension Specialist
- Fidelity Investments. Westlake, TX
- (817)372-7539
Timeline
Front Desk Receptionist
KaneHallBarry Neurology
06.2020 - Current
Front Desk Representative
CareNow
10.2019 - 06.2020
Tarrant County College District
10.2019 - Current
Tax Exempt Representative
Fidelity Investments
11.2013 - 10.2019
Bachelor of Arts - Education
University Of North Texas
09.2009 - 09.2013
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