Dynamic leader with a proven track record in team management and training. Skilled in sales techniques and operational efficiency, successfully mentored staff to elevate performance and drive customer satisfaction. Disciplined in all aspects.
Overview
7
7
years of professional experience
Work History
Server
Jennifer Williams
3630 Bay Road, Saginaw MI
05.2025 - Current
Provided exceptional customer service, ensuring satisfaction and repeat business.
Managed multiple tables efficiently during peak hours, enhancing workflow.
Trained new staff on menu offerings and service protocols, improving team performance.
Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Church Volunteer
Otis Washington
2615 Williamson Rd, Saginaw, MI
01.2019 - Current
Coordinated community outreach programs to engage congregation and local residents.
Assisted in organizing weekly services, ensuring smooth operation and participant satisfaction.
Mentored new volunteers, fostering skill development and enhancing team cohesion.
Developed training materials for volunteer onboarding, improving retention and readiness.
Attractions Host
Irene Mapes
5200 Kokomo Dr, Saginaw, MI
05.2021 - 01.2024
Welcomed and engaged visitors, enhancing overall guest experience.
Informed guests about attractions, schedules, and safety protocols.
Coordinated daily operations to ensure smooth attraction functionalities.
Trained new staff on operational procedures and guest interaction techniques.
Assistant Manager
Irene Mapes
5200 Kokomo Dr, Saginaw, MI
05.2021 - 01.2024
Led daily operations, ensuring efficiency and adherence to company policies.
Mentored junior staff, fostering professional growth and development.
Implemented process improvements, enhancing workflow and productivity across teams.
Developed training materials, streamlining onboarding for new employees.