Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catasha Frazier

Ann Arbor

Summary

Dynamic leader with a proven track record in team management and training. Skilled in sales techniques and operational efficiency, successfully mentored staff to elevate performance and drive customer satisfaction. Disciplined in all aspects.

Overview

7
7
years of professional experience

Work History

Server

Jennifer Williams
3630 Bay Road, Saginaw MI
05.2025 - Current
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Managed multiple tables efficiently during peak hours, enhancing workflow.
  • Trained new staff on menu offerings and service protocols, improving team performance.
  • Collaborated with kitchen staff to ensure timely food delivery and quality standards.

Church Volunteer

Otis Washington
2615 Williamson Rd, Saginaw, MI
01.2019 - Current
  • Coordinated community outreach programs to engage congregation and local residents.
  • Assisted in organizing weekly services, ensuring smooth operation and participant satisfaction.
  • Mentored new volunteers, fostering skill development and enhancing team cohesion.
  • Developed training materials for volunteer onboarding, improving retention and readiness.

Attractions Host

Irene Mapes
5200 Kokomo Dr, Saginaw, MI
05.2021 - 01.2024
  • Welcomed and engaged visitors, enhancing overall guest experience.
  • Informed guests about attractions, schedules, and safety protocols.
  • Coordinated daily operations to ensure smooth attraction functionalities.
  • Trained new staff on operational procedures and guest interaction techniques.

Assistant Manager

Irene Mapes
5200 Kokomo Dr, Saginaw, MI
05.2021 - 01.2024
  • Led daily operations, ensuring efficiency and adherence to company policies.
  • Mentored junior staff, fostering professional growth and development.
  • Implemented process improvements, enhancing workflow and productivity across teams.
  • Developed training materials, streamlining onboarding for new employees.

Education

High School Diploma -

Arthur Hill High School
3115 Mackinaw St, Saginaw, MI

Associate of Applied Science - General Studies

Delta College
319 E Genesee Ave, Saginaw, MI
01-2024

Skills

  • Order management
  • Team management
  • Action planning
  • Professional appearance
  • Customer service
  • Sales expertise
  • Sales techniques
  • Performance improvement
  • Relationship management
  • Leadership qualities
  • Community service

Timeline

Server

Jennifer Williams
05.2025 - Current

Attractions Host

Irene Mapes
05.2021 - 01.2024

Assistant Manager

Irene Mapes
05.2021 - 01.2024

Church Volunteer

Otis Washington
01.2019 - Current

High School Diploma -

Arthur Hill High School

Associate of Applied Science - General Studies

Delta College