Summary
Overview
Work History
Education
Skills
references upon request
Timeline
Generic

Catelia Nelson

Davenport

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

6
6
years of professional experience

Work History

Cashier

Dollar Tree
03.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Carman Technician

Canadian Pacific Kansas City
09.2024 - 01.2025
  • Worked with shop machines, tools, and equipment. ensuring a safe work environment and following all company guidelines and safety rules
  • Mitigated risks associated with faulty equipment by conducting comprehensive testing procedures after repairs were completed.
  • Reduced downtime through prompt response to emergency repair requests from clients or supervisors.
  • Enhanced operational efficiency by performing routine maintenance on railcars in a timely manner.
  • responsible for maintaining, inspecting, repairing and modifying mechanical equipment on rail rolling stock
  • inspecting car body components, repairing or replacing damaged components, performing welding and cutting, and operating various tools and equipment

Student Intern Transportation Communications Union

Transportation Communications Union
09.2022 - 10.2024
  • Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Retail Sales Associate Cashier

Rainbow Clothing Store
07.2019 - 03.2021
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

No Degree - Amtrak/Airlines

Transportation Communication Union
San Marcos, TX
11-2024

Lanier High School

Lanier High School
Jackson, MS
06-2018

Skills

  • Customer assistance
  • Written and verbal communication
  • Staff training
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Customer service excellence
  • Data entry
  • Interpersonal skills
  • Telephone skills
  • Typing speed 35

references upon request

                                                         Thank You for your consideration

Timeline

Cashier

Dollar Tree
03.2025 - Current

Carman Technician

Canadian Pacific Kansas City
09.2024 - 01.2025

Student Intern Transportation Communications Union

Transportation Communications Union
09.2022 - 10.2024

Retail Sales Associate Cashier

Rainbow Clothing Store
07.2019 - 03.2021

No Degree - Amtrak/Airlines

Transportation Communication Union

Lanier High School

Lanier High School

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