Catelia Nelson
Davenport
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Cashier
Dollar Tree
Davenport, IA
03.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Carman Technician
Canadian Pacific Kansas City
Davenport, IA
09.2024 - 01.2025
- Worked with shop machines, tools, and equipment. ensuring a safe work environment and following all company guidelines and safety rules
- Mitigated risks associated with faulty equipment by conducting comprehensive testing procedures after repairs were completed.
- Reduced downtime through prompt response to emergency repair requests from clients or supervisors.
- Enhanced operational efficiency by performing routine maintenance on railcars in a timely manner.
- responsible for maintaining, inspecting, repairing and modifying mechanical equipment on rail rolling stock
- inspecting car body components, repairing or replacing damaged components, performing welding and cutting, and operating various tools and equipment
Student Intern Transportation Communications Union
Transportation Communications Union
San Marcos, TX
09.2022 - 10.2024
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Retail Sales Associate Cashier
Rainbow Clothing Store
Jackson, MS
07.2019 - 03.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Amtrak/Airlines
Transportation Communication Union
San Marcos, TX11-2024
Lanier High School
Lanier High School
Jackson, MS06-2018
Skills
- Customer assistance
- Written and verbal communication
- Staff training
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Data entry
- Interpersonal skills
- Telephone skills
- Typing speed 35
references upon request
Thank You for your consideration
Timeline
Cashier
Dollar Tree
03.2025 - Current
Carman Technician
Canadian Pacific Kansas City
09.2024 - 01.2025
Student Intern Transportation Communications Union
Transportation Communications Union
09.2022 - 10.2024
Retail Sales Associate Cashier
Rainbow Clothing Store
07.2019 - 03.2021
No Degree - Amtrak/Airlines
Transportation Communication Union
Lanier High School
Lanier High School