Catelyn Allman
Millsboro,DE
Summary
Dynamic Server Manager with a proven track record at Ocean Grill, excelling in team training and guest service. Enhanced operational efficiency through strategic scheduling and inventory management, resulting in improved customer satisfaction. Strong leadership and food safety expertise fostered a high-performing team dedicated to delivering exceptional dining experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server Manager
Ocean Grill
Millsboro, DE
05.2022 - Current
- Managed daily operations of dining service, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored staff on service standards and food safety protocols, enhancing team performance.
- Developed and implemented strategies to improve guest experiences and streamline operational processes.
- Oversaw inventory management, including ordering supplies and maintaining optimal stock levels for service efficiency.
- Coordinated scheduling for staff to optimize coverage during peak hours while adhering to labor budgets.
- Welcomed and greeted guests before presenting special menu items to clients.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Bartender
Ocean Grill
Millsboro, DE
05.2022 - Current
- Crafted and served a diverse range of cocktails, ensuring high-quality customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Managed inventory levels, ordering supplies as needed to prevent shortages or overstocking.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Millsboro Pizza Palace
Millsboro, DE
04.2014 - 05.2022
- Delivered prompt and courteous service to enhance customer satisfaction.
- Processed orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new staff on service protocols and menu knowledge.
- Resolved customer complaints effectively to maintain positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager
Millsboro Pizza Palace
Millsboro, DE
04.2014 - 05.2022
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Managed staff scheduling and training to optimize team performance.
- Developed promotional strategies to increase sales and customer engagement.
- Enhanced workflow processes leading to improved order accuracy and speed.
- Fostered a positive work environment through effective communication and team-building activities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Cape Henlopen
Lewes, DESkills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Storage management
- Server scheduling
- Guest service
- Food safety
- Customer service management
- Shift planning
- Dining room management
- Menu design
- Strong leadership
- Take-out service
- Server training
- Team leadership
- Reliable and responsible
- Money handling
- Staff supervision
- Coaching and mentoring
- Scheduling staff
Certification
Servsafe certificate
Delaware Alcohol license
Languages
English
Full Professional
Spanish
Elementary
Timeline
Server Manager
Ocean Grill
05.2022 - Current
Bartender
Ocean Grill
05.2022 - Current
Server
Millsboro Pizza Palace
04.2014 - 05.2022
Manager
Millsboro Pizza Palace
04.2014 - 05.2022
High School Diploma -
Cape Henlopen