Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Catelyn LaLone

Tampa,FL

Summary

Resourceful Operations Director with 8 years of experience in event management, sales, account management, and staff development. Proven track record in managing cash accounts, creating policies and procedures, and ensure safety standards. Skilled in guest services, event planning, and procurement. Person who will step into any role and is not afraid to get their hands dirty. Coming from years of high volume and fast-pace work, working best under pressure. Currently pursuing a Bachelor's degree in Special Education. Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director of Operations

ZBW-MOSI
Tampa, FL
07.2024 - Current
  • Company Overview: Located at MOSI Tampa, this position pushed me to challenge myself while working to sell event spaces, run an operation, and create new opportunities
  • Client communications, event planning, execution, and decorating
  • Included decorating, scheduling, P&L, and commission breakdowns
  • Handled all business product procurement
  • Reached out and secured new vendors and items to sell in the location, including breaking down cost and P&L potentials
  • Handled staff development and payroll
  • Point person for all communications between the company and MOSI
  • Created all procedures and policies including cash management, opening/closing SOPS, order guides, HACCP, and cleaning measures
  • Located at MOSI Tampa, this position pushed me to challenge myself while working to sell event spaces, run an operation, and create new opportunities

Operations Management

Big Claw Management
Indian Rocks Beach, FL
03.2024 - 07.2024
  • Company Overview: Transitioned to the Big Claw Management team upon them leaving the 3rd party vendor role at CMA
  • Manager training and assistance across the company of a wide variety of restaurants of various cuisines, including fine dining, quick-service, bakery, caterings, beach, and much more
  • Traveled around the restaurants to assist in instillation of policies, procedures, and trainings
  • Produced and tested new programs for company wide use, including Fusion Prep, Mondays, Xenia, Canva, and more
  • Helped develop cash handling consistencies throughout the company
  • Helped grow and expand the potentials of the company
  • Helped with the transition and install of new POS systems in multiple locations
  • Transitioned to the Big Claw Management team upon them leaving the 3rd party vendor role at CMA

Manager

Clearwater Marine Aquarium
Clearwater, FL
06.2022 - 03.2024
  • In this role, was able to achieve 50% increase in overall revenue and profit
  • Maintained a 97% staff retention and worked to challenge the scope of labor percent
  • Worked to sale, schedule, and produce special and private events
  • Created and executed accounts receivable policies for the business and assisted with the accounts payable procedures
  • Balanced and maintained the cash both from revenue sources and from events
  • Data entry for P&Ls
  • Created training programs and resources for staff both department and company wide

Supervisor/Manager

Busch Gardens Tampa Bay
Tampa, FL
01.2017 - 06.2022
  • Company Overview: This role helped provide crucial growth and development
  • A company full of many different moving parts, helped break boundaries in many aspects
  • Managed and balanced cash accounts and banks
  • Opened two new locations
  • Trained and maintained a confident team
  • Created, installed, and followed SOPs and policies for the company
  • Ensured proper food safety, including use of FIFO, HACCP, allergen, and safety procedures
  • Planned and coordinated events, both special and private, for major clients
  • This role helped provide crucial growth and development
  • A company full of many different moving parts, helped break boundaries in many aspects

Food Service Attendant

Busch Gardens Tampa Bay
Tampa, FL
07.2016 - 01.2017
  • Served guest in an extremely fast-paced environment
  • Trained new employees
  • Tended to guest who needed help or assistance, making their experience at the park truly unforgettable

Education

Bachelor's degree - Special Education

St Petersburg College
Saint Petersburg, FL
01.2025

Associate's degree - Education

HCC
Tampa, FL
08.2020

International Baccalaureate Diploma Programme -

T.R. Robinson High School
Tampa, FL
05.2016

Skills

  • Sales
  • Accounts payable
  • Strategic planning
  • Logistics
  • Procurement
  • Budgeting
  • Staff and manager training
  • Events management
  • Guest services
  • Event planning
  • Forecasting
  • Food safety
  • Profit and loss
  • Process improvement
  • Payroll
  • Account management
  • Cash balancing

Certification

  • Food Handler Certification
  • Driver's License

Volunteer Experience

LaVoy Exceptional Center, 2009-2012, 

  • Helped in classrooms to assist special education students from tasks ranging from learning, walking, talking, and life skills.,

Davis Elementary School, 2012-2018

  • Helped in both general education and special education classrooms with learning, care, and student development.
  • Tutored and mentored students.
  • Helped teachers grade and create lessons.
  • Helped secretaries answer calls, check in students, and handle cash received.

Various Hospitals and Facilities

  • Helped sit with patients.
  • Created a friend for those to talk to and an environment of love.

Miscellaneous Leadership

  • Held a leadership position in band for over two years.
  • Responsible for uniforms and policies.
  • Received award for hardest worker.

References

References available upon request.

Timeline

Director of Operations

ZBW-MOSI
07.2024 - Current

Operations Management

Big Claw Management
03.2024 - 07.2024

Manager

Clearwater Marine Aquarium
06.2022 - 03.2024

Supervisor/Manager

Busch Gardens Tampa Bay
01.2017 - 06.2022

Food Service Attendant

Busch Gardens Tampa Bay
07.2016 - 01.2017

Bachelor's degree - Special Education

St Petersburg College

Associate's degree - Education

HCC

International Baccalaureate Diploma Programme -

T.R. Robinson High School
Catelyn LaLone