Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Ames

Charlotte,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Property Manager

Charger Properties
Lansing, MI
02.2023 - Current
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.

Design Consultant/Receptionist

Custom Home Interiors
Charlotte, MI
06.2022 - 02.2023
  • Greeted and assisted customers as they entered the showroom
  • Helped customers make educated flooring choices and assisted in color choices
  • Maintained sample racks, price displays, and organized and cleaned showroom
  • Answered phones, returned emails, maintained FB page, and checked voicemails
  • Took payments for flooring and other products in person and via phone
  • Scheduled measure and showroom appointments
  • Filed closed work orders.

Leasing Agent

Michigan Asset Group
Bath, MI
09.2020 - 06.2022
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Checked rental eligibility by following company's verification process.
  • Maintained accurate records of correspondence with and from tenants.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.

Education

Associate of Arts - Interior Design

Baker College
Owosso, MI
05.2003

Skills

  • Preventive Maintenance
  • Fair Housing Mandates
  • Adaptable
  • Business Administration
  • Staff Management
  • Skilled Multi-Tasker
  • Vendor Management
  • Knowledge of Leasing and Market Conditions
  • Customer Service-Focused
  • Administrative Support
  • Property Management
  • Leasing and Sales
  • Lease Renewals

Timeline

Property Manager

Charger Properties
02.2023 - Current

Design Consultant/Receptionist

Custom Home Interiors
06.2022 - 02.2023

Leasing Agent

Michigan Asset Group
09.2020 - 06.2022

Associate of Arts - Interior Design

Baker College

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Catherine Ames