Catherine Cervantes
San Antonio,TX
Summary
Detail-oriented and organized Property Management professional with a proven track record in overseeing personnel, properties, and special projects. Skilled in achieving occupancy goals while collaborating closely with property owners and decision-makers to address diverse needs.
Overview
12
12
years of professional experience
3
3
Certificate
Work History
Property Manager
Retirement Housing Foundation
San Antonio, TX
08.2023 - 04.2025
- Managed daily operations of residential properties, ensuring compliance with company policies, fair housing laws, and local regulations
- Oversaw tenant relations, including leasing, move-ins/move-outs, renewals, and resident issue resolution
- Collected rent payments, monitored delinquencies, and followed up on late accounts professionally and consistently
- Coordinated maintenance requests, work orders, and vendor services to ensure timely repairs and property upkeep
- Conducted property inspections to maintain safety, cleanliness, and curb appeal standards
- Maintained accurate resident files, leases, and documentation in property management software
- Enforced lease agreements and community policies while maintaining positive resident relationships
- Assisted with budgeting, expense tracking, and invoice processing
- Prepared and distributed resident notices, correspondence, and community updates
- Supported occupancy goals through marketing efforts, property showings, and applicant screening
- Handled resident concerns with professionalism, empathy, and conflict-resolution skills
- Collaborated with ownership, regional managers, and team members to improve property performance
- Bilingual
- One-site, Bluemoon
- Certified Notary Public
Property Manager
Military Village Apartments
San Antonio, TX
09.2021 - 02.2023
- Assisted in managing daily operations of a multi-unit apartment community to ensure smooth and efficient property performance
- Handled leasing activities including apartment showings, application processing, applicant screening, move-ins, and renewals
- Collected rent, posted payments, monitored delinquencies, and followed up on late accounts in accordance with company policies
- Responded to resident inquiries, concerns, and complaints with professionalism/timely resolution
- Coordinated maintenance requests, work orders, and vendor services to ensure timely repairs and resident satisfaction
- Conducted move-in/move-out, and routine property inspections to ensure units met quality standards
- Enforced lease terms and community rules while maintaining positive resident relationships
- Assisted with budgeting, expense tracking, and processing invoices and purchase orders
- Prepared resident correspondence, notices, and reports for management and ownership
- Collaborated with property management team, regional managers, and vendors to improve overall property operations/bilingual
- Certified Notary Public
- Buildium, Bluemoon
Assistant Property Manager/Leasing Consultant
Legacy at Science Park Apartment
San Antonio, TX
01.2019 - 08.2021
- Conduct professional apartment tours and converting prospects into qualified residents
- Processed tenant applications, verifications, screenings, and approvals in compliance with Fair Housing laws
- Executed leases, renewals, and move-in documentation with accuracy and attention to detail
- Delivered exceptional customer service by responding promptly to prospect and resident inquiries
- Maintained up-to-date availability, pricing, and marketing information across leasing platforms
- Collected application fees, deposits, and initial rent payments accurately
- Built strong resident relationships to support renewal and reduce turnover
- Assisted with resident events, outreach, and community marketing initiatives
- Supported daily operations of a multi-unit apartment community to ensure financial and operational success
- Assisted the Property Manager with rent collection, delinquency tracking, and follow-up procedures
- Prepared, reviewed, and maintained lease files, notices, reports, and resident documentation
- Coordinated maintenance requests, vendor scheduling, and work order completion
- Yardi, Bluemoon, MS Word, Bilingual
Education
Pre-need insurance license -
01-2026
Certified Property Management - SAAA 101
San Antonio Apartment Association
San Antonio, TX02-2025
Certification - Leasing 101
San Antonio Apartment Association
San Antonio, TX04-2022
Public Notary Signing Agent - NSA
NNA
03-2022
Certificate - undefined
SABOR Real Estate School
07-2018
Special Education Teacher Associate Degree - undefined
08-2009
Associate of Arts - Education
Del Mar College
Corpus Christi, TX08-2009
Diploma - undefined
W. B Ray High School
05-1987
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Staff management
- Maintenance scheduling
- Occupancy management
- Marketing and advertising
- Eviction procedures
- Property tours and inspections
Accomplishments
- Maintained occupancy rate at 100% for 12 months.
- Obtained several contracts for capital improvements in 6 months.
- Supervised team of 5 staff members.
- Documented and resolved boiler, which led to system operating safely.
Certification
Preneed Insurance License Preneed - 2026
San Antonio Tx. San Antonio Apartment Association - 2022
American Association of Notaries - 2020
Languages
Spanish
Professional Working
Timeline
Property Manager
Retirement Housing Foundation
08.2023 - 04.2025
Property Manager
Military Village Apartments
09.2021 - 02.2023
Assistant Property Manager/Leasing Consultant
Legacy at Science Park Apartment
01.2019 - 08.2021
Public Notary Signing Agent - NSA
NNA
Certificate - undefined
SABOR Real Estate School
Special Education Teacher Associate Degree - undefined
Diploma - undefined
W. B Ray High School
Pre-need insurance license -
Certified Property Management - SAAA 101
San Antonio Apartment Association
Certification - Leasing 101
San Antonio Apartment Association
Associate of Arts - Education
Del Mar College