Catherine Hess

• Assisted with recruitment efforts, such as posting job openings, reviewing resumes and conducting interviews.
• Conducted new hire orientations and onboarding processes to ensure compliance with company policies.
• Maintained employee records in accordance with applicable legal requirements.
• Provided advice and guidance on personnel matters to managers and supervisors.
• Developed and implemented performance management systems for employees.
• Coordinated training programs, workshops, seminars, and other learning events for staff members.
• Assisted in the development of job descriptions for various positions within the organization.
• Performed background checks on potential candidates prior to extending offers of employment.
• Identified opportunities for improvement within existing HR processes and procedures.
• Reviewed applications for accuracy before submitting them to the appropriate authorities.
• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Created and maintained internal job descriptions and postings to accurately reflect roles.
• Conducted employment verification and background investigation to facilitate hiring process.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
• Initialized background checks for potential new hires.
• Sourced, qualified and conducted screening interviews with job candidates.

Provided Service and Support Administration services as defined in Ohio Administrative Code 5123-4-02;

Primary point of coordination that was responsible to an individual for the effective development, implementation, and coordination of the Individual Service Plan (ISP);

Implemented and practiced Person-Centered Planning directed by an individual and others chosen by the individual to identify the individual's unique strengths, interests, abilities, preferences, resources, and desired outcomes as they relate to the individual's support needs;

Assessed the needs for services for individual’s served at the initial request for services and at least annually thereafter;

Ensured assessment information is incorporated in ISP; develop and revise the individual’s ISP;

Ensured the active participation of the individual served in the ISP development or revision;

Ensured the ISP focused on the individual’s strengths, interests and talents; integrates all sources of supports into the ISP;

Established the individual’s budget for services.

Coordinated/monitored services – Ensured the individual’s services were effectively coordinated and provided by appropriate providers; monitored the implementation of the individual’s ISP, which may include behavior support monitoring, emergency intervention, identifying trends and patterns of unusual and major unusual incidents; assisted individuals, as necessary to work with their provider(s) to resolve concerns involving direct support staff assigned to work with them; completed monitoring quarterly home visits for individuals receiving Service Coordination services.

Obtained and completed all forms and paperwork as required; Maintained Targeted Case Management Billing and associated documentation at the current WCBDD efficiency rate.

Provider selection – Assisted the individual in choosing providers by following Free Choice of Provider Rule.

Performed activities related to obtaining and maintaining Home and Community Based Waivers including: preparation, review and approval of initial waiver applications and re-determination packets.

Performed on-call emergency response system duties.