Catherine Johnson
Friendswood,TX
Summary
Qualified Optician bringing more than 13 years of related experience and passion for patient service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced clinc environment, while bringing extensive ICD-10 medical billing.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Optician
Eyecare of Union Square
Littleton, CO
01.2011 - 03.2024
- All Optometric office tasks not limited to patient scheduling,testing, selling, ICD-10 medical billing, frame styling and adjustments. Proficient with most insurance companies such as VSP, Eyemed, Spectera, Avesis, MES. Strong background in Medicare billing.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Demonstrated how to insert, remove, and care for contact lenses.
- Maintained accurate records of all transactions in computer system.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Trained and mentored eight new eyewear specialists and continued education to keep up with current technologies.
Accounts Receivable and Payable/Human Resources
Duggan Petroleum
Englewood, CO
01.2007 - 12.2010
- Accounting and bookkeeping of Petroleum company.
- Strong data entry and reconciling of accounts.
- Helping with all HR responsibilities and customer relations.
Teller/CSR
Vectra Bank
Englewood, CO
03.2003 - 12.2006
- Frontline Teller and Customer Service Representative.
- Sold extra services such as line of credit and referrals for wealth management.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Performed cash handling duties including counting currency, coins and checks.
Education
High School Diploma -
Englewood High School
Englewood, CO05-1992
Some College (No Degree) - Accounting
Metropolitan State University of Denver
Denver, COSkills
- Insurance Billing
- Insurance Verification
- Optical Needs Assessment
- Display building
- Computer Skills
- Patient Service
- Patient History Documentation
- Prescription Evaluation
- Inventory Management
- Time Management
- Multitasking
- Attention to Detail
- Task Prioritization
- Problem-Solving
- Organizational Skills
- Decision-Making
- Professionalism
- Effective Communication
- Team Collaboration
- Adaptability
Certification
- ABO Certification
- Essilor Expert
- Vision Source Representative
- Transition Specialist
- Proficient in EMR
- ICD-10 billing
- Cirrus OCT 600
- Zeiss Humphrey Field Analyzer 3
- Humphrey FDT
Timeline
Optician
Eyecare of Union Square
01.2011 - 03.2024
Accounts Receivable and Payable/Human Resources
Duggan Petroleum
01.2007 - 12.2010
Teller/CSR
Vectra Bank
03.2003 - 12.2006
High School Diploma -
Englewood High School
Some College (No Degree) - Accounting
Metropolitan State University of Denver