Catherine LaForest
Putnam
Summary
Dynamic and dedicated professional with extensive experience in customer service at Wendy's and Walmart. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and multitasking, consistently maintaining accuracy and efficiency in fast-paced environments. Committed to fostering positive relationships and achieving team goals.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Wendys Restaurant
08.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Wendys Restaurant
03.2023 - 11.2023
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
McDonald's Restaurant
08.2023 - 10.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Cashier
Lowes Home Improvment
02.2022 - 06.2022
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Walmart
09.2019 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Putnam High School
Putnam, CT06-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
Certification
I have my servsafe
Timeline
Crew Member
Wendys Restaurant
08.2024 - 01.2025
Crew Member
McDonald's Restaurant
08.2023 - 10.2023
Crew Member
Wendys Restaurant
03.2023 - 11.2023
Cashier
Lowes Home Improvment
02.2022 - 06.2022
Cashier
Walmart
09.2019 - 01.2022
High School Diploma -
Putnam High School
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