Catherine Moreira
Fort Worth ,TX
Summary
Motivated and compassionate college student pursuing a degree in Sociology, with a strong passion of working with children. Brings a natural ability to connect with kids, along with strong communication, patience and problem solving skills. Know for being dependable, enthusiastic, and attentive.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Fort Worth,TX
11.2023 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Dog Walking Volunteer
Self-employeed
Keller, TX
06.2022 - Current
- Provided basic grooming services for dogs in need, such as brushing fur and cleaning paws after walks to maintain a clean appearance.
- Enhanced the physical fitness of dogs by consistently providing daily exercise through walking and running activities.
- Supported local animal shelters by volunteering to walk dogs in need, increasing their chances of adoption.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
Front Desk Receptionist
6 Day Dental
Roanoke, TX
05.2022 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor of Arts - Sociology
Texas Woman's University
Denton, TX12-2025
Skills
- Computer skills
- Customer service
- Issue resolution
- Financial transactions
- Data entry
- Emergency response
- Basic accounting
- Calm and patient demeanor
- Effective communication
- Positive attitude
- Relationship building
- Collaborative teamwork
- Stress management
Timeline
Guest Advocate
Target
11.2023 - Current
Dog Walking Volunteer
Self-employeed
06.2022 - Current
Front Desk Receptionist
6 Day Dental
05.2022 - 11.2023
Bachelor of Arts - Sociology
Texas Woman's University