Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
SalesAssociate

Cathleen Collins

Melbourne,FL

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

36
36
years of professional experience

Work History

Sales Associate

Walgreens
10.2023 - 06.2024
  • Enhanced customer satisfaction by providing personalized service and product recommendations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Executed visual merchandising strategies to optimize product displays and drive sales.
  • Developed strong relationships with customers, fostering loyalty and repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate

Friki Tiki
10.2022 - 10.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.

Cashier

Publix
01.2020 - 08.2021
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Scheduled shifts for fellow associates during peak traffic times.

Teacher

Seminole County Public Scools
08.1988 - 06.2018
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.

Education

Bachelor of Science - Elementary Education

University of Central Florida

Bachelor of Arts - Mass Communications

University of South Florida
08.1980

General Education

Valencia Community College
08.1979

Skills

  • Retail Loss Prevention
  • Product Sales
  • Promotional Support
  • Payment Processing
  • Friendly and Outgoing
  • Outgoing Personality
  • Cash Handling Accuracy
  • Money Handling
  • Listening Skills
  • Retail Store Operations
  • Problem-Solving
  • Time Management
  • Teamwork and collaboration

Timeline

Sales Associate

Walgreens
10.2023 - 06.2024

Sales Associate

Friki Tiki
10.2022 - 10.2023

Cashier

Publix
01.2020 - 08.2021

Teacher

Seminole County Public Scools
08.1988 - 06.2018

Bachelor of Arts - Mass Communications

University of South Florida

General Education

Valencia Community College

Bachelor of Science - Elementary Education

University of Central Florida

Education and Training

other,other,other
Cathleen Collins