Cathy Krider
UABHSF
Big Lake,AK
24
years of professional experience
Detail-Oriented Patient Services Coordinator specializing in insurance verification and patient scheduling. Streamlined processes to improve patient access and enhance referral management efficiency through effective communication and organizational skills. Focused on delivering high levels of patient satisfaction while maintaining confidentiality.
Work History
Patient Services Coordinator
23 Years 7 Months- Coordinated with multiple insurance companies to secure timely authorizations, enabling seamless patient access to necessary procedures.
- Facilitated insurance verification and benefits inquiries, providing patients with accurate information for informed decision-making.
- Acquired referrals and precertifications for surgeries, ensuring timely access to necessary procedures.
- Monitored insurance websites for policy changes, maintaining current knowledge to support patient needs and streamline service delivery.
Sales Associate
1 Year 10 Months- Delivered exceptional customer service, assisting families with product selection and inquiries.
- Maintained knowledge of inventory and promotions, ensuring accurate product information for customers.
- Streamlined checkout process, enhancing operational efficiency during peak shopping hours.
- Trained new staff on company protocols and sales techniques to improve overall team performance.
Unit Clerk
7 Years- Coordinated scheduling and appointment logistics for healthcare staff, enhancing workflow efficiency.
- Managed patient records, ensuring accuracy and reliability of information entry.
- Managed patient records with a focus on accuracy and reliability, supporting seamless patient care.
- Communicated effectively with families regarding patient status and updates.
- Operated hospital software for managing patient data and documentation.
- Maintained organized and clean front desk area, contributing to smooth operations and positive patient experience.
Education
High School Diploma
Skills
Appointment scheduling
Insurance verification
Referral management
Patient intake coordination
Patient scheduling
Healthcare documentation
Customer relationship management
Education and Training
other
Timeline
Sales Associate
BuyBuy Baby
03.2019 - 01.2021Read More
Unit Clerk
Children's of Alabama Hospital
01.2012 - 01.2019Read More
Patient Services Coordinator
UABHSF
08.2002 - 03.2026Read More
McAdory High School
High School Diploma
Read More