Catina Evans
Kissimmee
Summary
Dynamic Community Manager with a proven track record at Dominium Management Services, achieving a 100% rent collection rate over nine years. Expertise in conflict resolution and tenant relations has significantly enhanced tenant satisfaction. Proficient in Yardi and skilled in managing daily operations to optimize property performance. Aiming to leverage these skills to further improve community engagement and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Community Manager
Dominium Management Services
Kissimmee
04.2012 - Current
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Trained new staff on community management practices and resident relations.
- Collaborated with maintenance teams to address property issues promptly.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals. Maintained 100% collection for 9 years straight.
- Prepared detailed budgets and financial reports for properties.
- Responded to resident inquiries and concerns to ensure satisfaction.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Improved NOI through rent growth and expense management.
Assistant Manager
Richman Properties Services
Orlando
03.2008 - 07.2011
- Assisted in developing team schedules and managing daily operations.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Led staff meetings to discuss performance and operational strategies.
- Managed customer service inquiries and complaints in a timely manner.
- Produced thorough, accurate and timely reports of project activities.
Property Manager
Capstone Real Estate Investments
Marianna
05.2001 - 02.2008
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Oversaw daily operations, maintenance, and administration of various properties.
Education
High School Diploma -
Newton High School
Newton, MS01-1990
Skills
- Rent collection
- Problem solving
- Time management
- Conflict resolution
- Daily operations oversight
- Yardi
- Onesight
Accomplishments
- Collections Excellence Award
- Property Excellence Award
- Purchase Order Excellence Award
- Platinum Excellence Award
- Budget Star Award
- Leadership Award
Certification
- Tax Credit Certification
Timeline
Community Manager
Dominium Management Services
04.2012 - Current
Assistant Manager
Richman Properties Services
03.2008 - 07.2011
Property Manager
Capstone Real Estate Investments
05.2001 - 02.2008
High School Diploma -
Newton High School