Catina Greene
Rock Hill,SC
Summary
Proven track record in crisis intervention and client advocacy, honed at New Hope Carolinas, showcasing exceptional de-escalation techniques and compassionate communication. Increased client satisfaction significantly by implementing effective case management strategies. Expert in maintaining hygiene standards and client rapport, blending hard skills like supply replenishment with soft skills to achieve optimal outcomes.
Overview
13
13
years of professional experience
Work History
Residential Counselor
New Hope Carolinas
04.2022 - 10.2024
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Responded to student inquiries and concerns, offering support and guidance.
Mental Health Case Manager
Day By Day Caregiver Support
08.2021 - 02.2022
- Increased client satisfaction with timely interventions and effective case management strategies.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Maintained open lines of communication with other healthcare professionals involved in a client''s care plan, ensuring a comprehensive and holistic approach to treatment.
Licensed Cosmetologist
A Different You Salon Spa
10.2011 - 12.2021
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
Education
Master of Science - Childhood And Adolescence Disorders Certificate
Grand Canyon University
Phoenix, AZ01-2022
Master of Science - Mental Health And Wellness
Grand Canyon University
Phoenix, AZ09-2018
Certificate of Completion in Life Coach - Life Coach
Grand Canyon University
Phoenix, AZ04-2017
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ07-2016
Skills
- De-Escalation Techniques
- Boundaries Establishment
- Client Advocacy
- Supply Replenishment
Timeline
Residential Counselor
New Hope Carolinas
04.2022 - 10.2024
Mental Health Case Manager
Day By Day Caregiver Support
08.2021 - 02.2022
Licensed Cosmetologist
A Different You Salon Spa
10.2011 - 12.2021
Master of Science - Childhood And Adolescence Disorders Certificate
Grand Canyon University
Master of Science - Mental Health And Wellness
Grand Canyon University
Certificate of Completion in Life Coach - Life Coach
Grand Canyon University
Bachelor of Arts - Christian Studies
Grand Canyon University
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