Catrina Ettinger
Medford,OR
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
Work History
Medical Office Manager
Southern Oregon Rheumatology Clinic
Medford , OR
06.2009 - Current
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Managed vendor relationships for supplies and services related to the practice.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Maintained financial records, including billing and accounts receivable and payable.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Motivated staff by offering direction and providing constructive feedback.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Created and implemented policies and procedures for effective practice management.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
Education
High School Diploma -
South Medford High School
Medford, OR06-1999
Skills
- Medical Practice Operations
- Team Supervision
- Reception Management
- Budget Control
References
References available upon request.
Timeline
Medical Office Manager
Southern Oregon Rheumatology Clinic
06.2009 - Current
High School Diploma -
South Medford High School
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