Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cayana Jacobs

Little Rock,AR

Summary

Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Kroger
Little Rock, AR
07.2023 - Current
  • Maintain a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Verify accuracy of patient information on prescription orders.
  • Assist pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Answer questions from customers regarding insurance coverage eligibility requirements.
  • Check expiration dates on drug products prior to dispensing them to customers.
  • Perform administrative duties such as filing, data entry, answering phones.
  • Maintain pharmacy inventory by restocking shelves with medications and supplies.
  • Follow safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
  • Assist pharmacist with clearing high volume of prescriptions and respond to customer questions.
  • Receive and verify daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Efficiently process cash register transactions for new and refilled prescription orders.
  • Verify patients' identities at pickup to prevent sale of wrong medications.
  • Participate in prescription pharmaceutical and over-the-counter product inventory audits.
  • Establish and update patient profiles, medications and insurance details.
  • Prepare prescription transfers to other pharmacies.
  • Work as a team with peers, technicians and pharmacists to prioritize and complete orders.
  • Maintain a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Interpret and process medication orders under supervision of pharmacist.
  • Improve inventory management procedures to reduce overhead, backorders and overstock.
  • Process insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Refill medications, offered insight into over-the-counter products and verified insurance benefits.
  • Administer flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
  • Operate cash registers to accept payments from customers.
  • Answer telephones to respond to questions or requests.

Pharmacy Technician

Kroger
Little Rock, AR
05.2021 - Current
  • Organize work areas so that everything was easily accessible when needed.
  • Check expiration dates on medications to ensure that only unexpired products were dispensed.
  • Perform data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Manage filing of prescriptions, both electronically and manually.
  • Restock shelves with new supplies of medications as needed.
  • Assist pharmacist with clearing high volume of prescriptions and respond to customer questions.
  • Monitor prescription refill requests and communicated with patients regarding their status.
  • Team work with peers, technicians and pharmacists to prioritize and complete orders.

Supervisor

UPS
Little Rock, AR
04.2015 - 06.2023
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Trained new employees on company policies, job duties, and performance expectations.

Education

Some College (No Degree) - Nursing

Pulaski Technical College
North Little Rock, AR

Skills

  • Drug security
  • HIPAA
  • Prescription Management
  • Drug Inventory Control
  • Proper labeling procedures
  • Point of sale systems proficiency
  • Problem-solving skills
  • Insurance Billing
  • Medication Dispensing
  • Filling Prescriptions
  • Stocking medications
  • Prescription Filling
  • Processing payments
  • FDA Drug Safety Guidelines
  • Ordering and stocking medications
  • Stocking shelves
  • Payment Processing
  • Data Entry
  • Customer Service
  • Teamwork and Collaboration
  • Wholesale Ordering
  • Relationship Building
  • Organizational Skills
  • Active Listening
  • Continuous Improvement

Certification

  • Certified Pharmacy Technician
  • BLS provider

Timeline

Certified Pharmacy Technician

Kroger
07.2023 - Current

Pharmacy Technician

Kroger
05.2021 - Current

Supervisor

UPS
04.2015 - 06.2023

Some College (No Degree) - Nursing

Pulaski Technical College

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Cayana Jacobs