Cayla Mataczynski
Mondovi,WI
Overview
7
7
years of professional experience
Summary
Results-driven manager with 4+ years of experience leading store, deli, and guest service operations. Skilled in scheduling, inventory monitoring, staff training, and financial transactions. Proven ability to streamline daily work, support teams, and deliver strong customer satisfaction.
Work History
Guest Service Representative
Kwik Trip
Mondovi, WI
05.2026 - Current
- Greeted guests promptly and provided courteous assistance with questions, purchases, and store navigation.
- Resolved routine guest concerns quickly while maintaining professional service standards.
- Processed cash, card, and mobile payments accurately at point-of-sale systems.
- Restocked merchandise and maintained organized displays to support smooth customer shopping.
- Kept checkout, sales, and common areas clean, safe, and customer-ready.
- Prepared food and beverage items following store procedures and freshness standards.
- Balanced register drawer and verified transactions to support accurate cash handling.
- Collaborated with team members to complete daily tasks and maintain efficient store operations.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively toward creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current with industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Implemented upselling strategies during the check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
Deli Manager
Consumer Cooperative
Durand, WI
08.2025 - 02.2026
- Managed daily deli operations, ensuring product freshness, sanitation, and customer service standards.
- Scheduled team coverage and adjusted staffing to support busy store periods.
- Monitored inventory levels and ordered supplies to prevent shortages and waste.
- Trained associates on food handling, prep procedures, and safety practices.
- Prepared and merchandised deli items to maintain consistent presentation and quality.
- Maintained compliance with food safety guidelines, cleanup routines, and equipment care.
- Coordinated workflow between prep, service, and stocking tasks to improve department efficiency.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals and contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on a weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for 6 staff by planning and designating shifts and hours.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Implemented cost-saving measures by carefully managing labor hours and reducing overtime expenses.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
- Optimized the layout of deli counter for better product visibility and accessibility, enhancing customer shopping experience.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
General Manager
Dennys Diner
Hudson, WI
03.2025 - 08.2025
- Managed daily diner operations, ensuring smooth service, staffing coverage, and guest satisfaction.
- Scheduled crew members to align labor needs with business demand and service levels.
- Monitored food safety, sanitation, and compliance standards across kitchen and dining areas.
- Trained shift leaders and team members on service procedures and operational expectations.
- Reviewed sales, labor, and inventory reports to support informed management decisions.
- Addressed guest concerns promptly, resolving service issues and protecting brand reputation.
- Coordinated ordering and stock control to maintain product availability and reduce waste.
- Supported hiring, onboarding, and performance coaching to strengthen team productivity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Cook
Eagles Rest Assistant Living
Pepin, WI
07.2024 - 02.2025
- Coordinated kitchen workflow to serve meals on schedule and support daily dining operations.
- Monitored food safety practices, sanitation procedures, and temperature controls throughout meal preparation.
- Prepared breakfast, lunch, and dinner meals following resident diet orders and portion standards.
- Adapted menu items for special diets, texture modifications, and resident nutrition needs.
- Stocked ingredients, rotated inventory, and reduced waste through accurate food usage.
- Cleaned equipment, workstations, and kitchen areas to maintain inspection-ready conditions.
- Assisted with meal plating and service to ensure timely, appealing presentation.
- Communicated with caregiving staff to address dietary changes and resident meal preferences.
- Maintained clean and organized work areas at all times to bring safety and quality to the the food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portion control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with a a high accuracy, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Streamlined food preparation process, increasing kitchen productivity.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Enhanced kitchen efficiency by streamlining prep work processes.
CASHIER/Customer Service Representative
Handymart
Durand, WI
11.2023 - 07.2024
- Processed customer transactions accurately using point-of-sale system
- Scanned merchandise and applied correct prices, discounts, and promotions
- Balanced cash drawer and resolved register discrepancies promptly
- Assisted customers with product locations, purchases, and payment questions
- Maintained clean, organized checkout area for efficient customer flow
- Supported new cashiers with register procedures and customer service standards
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join rewards programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relationships and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS system, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved efficiency, organized checkout area for optimal workflow.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
General Store Manager
SUBWAY®Restaurants
Durand, WI
11.2019 - 06.2024
- Directed daily restaurant operations, ensuring consistent service, food safety, and brand standards.
- Managed staffing schedules, hiring, and training to maintain reliable team coverage.
- Oversaw inventory ordering, product rotation, and waste control to support stock accuracy.
- Monitored cash handling procedures and resolved register discrepancies promptly.
- Implemented labor controls and operational adjustments to improve efficiency and coverage.
- Coached team members on sandwich preparation, customer service, and sanitation practices.
- Reviewed sales trends and operational results to identify performance improvement opportunities.
- Maintained compliance with health, safety, and franchisor requirements across restaurant activities.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Supervised and effectively trained (10) employees to decrease process lags and boost productivity
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Cosmetology License - Cosmetology
Minnesota School of Cosmetology
Woodbury01-2012
High School Diploma -
Baldwin-Woodville High School
Baldwin05-2010
Skills
- Customer service
- Guest relations
- Complaint handling
- Issue resolution
- Guest orientation
- Payment processing
- Financial transactions
- Flexible availability
- Food and beverage area setup
- Inventory monitoring
- Detail-oriented
- Computer skills
- Dining area management
- Emergency response
- Safety compliance
- Property security
- Flexible schedule
- Crisis management
- Shift change management
- Loyalty promotion
- Customer engagement
- Cash handling experience
Timeline
Guest Service Representative
Kwik Trip
05.2026 - Current
Deli Manager
Consumer Cooperative
08.2025 - 02.2026
General Manager
Dennys Diner
03.2025 - 08.2025
Cook
Eagles Rest Assistant Living
07.2024 - 02.2025
CASHIER/Customer Service Representative
Handymart
11.2023 - 07.2024
General Store Manager
SUBWAY®Restaurants
11.2019 - 06.2024
Cosmetology License - Cosmetology
Minnesota School of Cosmetology
High School Diploma -
Baldwin-Woodville High School