Professional with strong background in customer interactions and service solutions. Loyal and dedicated to company expectations while also balancing a student life. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving the best results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Inventory restocking and set up for both Morning and closing shifts. Followed seating charts as well as keeping menus tedious. Mitigated risks by maintaining a clean work environment at all times. Accommodated special requests and needs by guests including extra chairs and easy wheelchair access. Answered customer phone calls to take delivery or carry out orders. Used POS system to process credit card and cash transactions. Maintained knowledge of current and previous menu items, ingredients, and preparation methods in case of allergies. Took on role of training new hostess on restaurant policies. Supported all staff during peak hours and assisted with food running or bussing tables. Maintained well appearance and uniform requirements. Reassuring customer satisfaction with a consistent positive attitude. Collaborated to a positive team atmosphere while having well and professional relationships.
- Most often worked as a hostess but also scheduled for bussing, had also been promoted to serve for any call outs.