Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cecilia Perez-Preciado

Tacoma

Summary

Professional with strong background in customer interactions and service solutions. Loyal and dedicated to company expectations while also balancing a student life. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving the best results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Maria's Cocina Mexicana
08.2021 - 03.2025

Inventory restocking and set up for both Morning and closing shifts. Followed seating charts as well as keeping menus tedious. Mitigated risks by maintaining a clean work environment at all times. Accommodated special requests and needs by guests including extra chairs and easy wheelchair access. Answered customer phone calls to take delivery or carry out orders. Used POS system to process credit card and cash transactions. Maintained knowledge of current and previous menu items, ingredients, and preparation methods in case of allergies. Took on role of training new hostess on restaurant policies. Supported all staff during peak hours and assisted with food running or bussing tables. Maintained well appearance and uniform requirements. Reassuring customer satisfaction with a consistent positive attitude. Collaborated to a positive team atmosphere while having well and professional relationships.

- Most often worked as a hostess but also scheduled for bussing, had also been promoted to serve for any call outs.


Education

BBA - Business Administration And Management

Saint Martins University
Lacey, WA
05-2026

Associate of Applied Business - Business Administration And Management

Tacoma Community College
Tacoma, WA
06-2024

High School Diploma -

Mount Tacoma High School
Tacoma, WA
06-2023

Skills

  • Guest engagement
  • Interactive communication skills
  • Shift coordination
  • Strong multitasking
  • Cleanliness and hygiene
  • Conflict resolution
  • Handling complaints
  • Judgment and decision making
  • POS system operations
  • Front-of-house display creation
  • Relationship building
  • Sales and marketing
  • High volume dining
  • Team collaboration
  • Friendly demeanor

Certification

  • Food Handler Certification (FHC) - State Health Departments.
  • Washington State Driver's License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Hostess

Maria's Cocina Mexicana
08.2021 - 03.2025

BBA - Business Administration And Management

Saint Martins University

Associate of Applied Business - Business Administration And Management

Tacoma Community College

High School Diploma -

Mount Tacoma High School
Cecilia Perez-Preciado