Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Cecilia Ruiz

Rancho Cordova,CA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

2
2
years of professional experience

Work History

Cashier

Floor & Decor
03.2023 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Utilized various software applications to process customer orders.

Decorative Tile Specialist

Floor & Decor
10.2022 - Current
  • Greeted customers cheerfully and provided expert service.
  • Used safe lifting, equipment and behavioral practices.
  • Unloaded, stored and organized materials for sales floor and customer projects.
  • Delivered excellent customer services, promptly addressing concerns and questions.
  • Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
  • Documented tile materials and supplies used in each project for proper recordkeeping and billing.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Increased revenue by cross-selling and upselling products and services.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Provided training and support to new associates to help provide high-quality customer service.

Stock Associate

Ross Dress For Less
06.2021 - 08.2021
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Shelved new and returned inventory according to proper storage procedures.
  • Received incoming merchandise and stored in correct stock locations.

Education

High School Diploma -

Cordova High School
Rancho Cordova, CA
06.2020

Skills

  • Customer assistance
  • Cash register operation
  • Cleaning and sanitizing
  • Product and service sales
  • Till counting
  • Customer Relations
  • Product knowledge
  • Basic math skills
  • Money handling
  • Sales process understanding
  • Materials organization
  • Project coordination
  • Safety practices
  • Safety Procedures
  • Project presentations
  • Creative design layouts

Accomplishments

  • Promoted to decorative tile after only 5 months for exceptional performance.

Additional Information

  • I completed a few online courses relate to design like scenarios and is also willing to do more if needed
  • completed workday assignments as well
  • done training with our current designers such as Samantha and Christie

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Floor & Decor
03.2023 - Current

Decorative Tile Specialist

Floor & Decor
10.2022 - Current

Stock Associate

Ross Dress For Less
06.2021 - 08.2021

High School Diploma -

Cordova High School

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Cecilia Ruiz