Cecilio Almonte
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Orlando, FL
07.2023 - Current
- Delivered Delta Air Lines cabin service, ensuring professional communication and positive passenger experiences.
- Monitored cabin conditions and proactively addressed passenger needs during flight.
- Responded calmly to in-flight medical and safety situations
- Completed preflight safety checks and confirmed emergency equipment was ready for use.
- Coordinated with gate agents and flight crews to streamline boarding process.
Client Advocacy Team Lead
Morgan & Morgan
Orlando, FL
04.2020 - 07.2023
- Resolved escalated customer complaints and queries quickly and efficiently.
- Coached staff on legal workflow communication standards and file accuracy.
- Coordinated daily task assignments for attorneys, paralegals, and support staff to streamline workflow.
- Delegated daily work to team members, enhancing overall group productivity.
- Trained new hires on firm procedures, systems, and service expectations.
- Facilitated intake teams in processing client case files at national plaintiff law firm, ensuring timely file management.
Quality Assurance Department Manager
Westgate Resort And Casino
Orlando, Florida
01.2015 - 04.2020
- Monitored customer calls to ensure compliance with quality standards and enhance service delivery.
- Audited call handling practices against employer quality standards.
- Prepared detailed quality reports to inform leadership and stakeholders on performance and improvement areas.
- Partnered with supervisors to address service gaps and process issues.
- Worked with senior management to develop strategies for stronger customer service quality standards across organization.
- Supported call quality reviews across enterprise contact center operations.
Education
Bachelor of Arts - Political Science
University of Central Florida
Orlando, FL12-2019
Skills
- Safety protocols
- Emergency response
- Passenger assistance
- Employee training
- Team management
- Schedule coordination
- Conflict resolution
- Problem solving
- Attention to detail
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Flight Attendant
Delta Air Lines, Inc
07.2023 - Current
Client Advocacy Team Lead
Morgan & Morgan
04.2020 - 07.2023
Quality Assurance Department Manager
Westgate Resort And Casino
01.2015 - 04.2020
Bachelor of Arts - Political Science
University of Central Florida