Cedric Stevens
Austin,TX
Summary
Dynamic leader with a proven track record at The Homedepot, adept in customer service and workplace safety. Excelled in staff development and problem-solving, boosting team performance and sales revenue. Skilled in training and mentoring, with a knack for conflict de-escalation and critical thinking. Achieved significant improvements in customer satisfaction and operational efficiency.
Professional leader with solid background in team supervision and departmental management. Known for fostering collaborative environment and driving team success. Adaptable and dependable, with focus on effective communication and problem-solving skills.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
23
23
years of professional experience
Work History
Department Supervisor
The Homedepot
03.2019 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Chef Assistant
Central Market
07.2023 - 10.2023
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
Volunteer
AISD ( Rosedale Elementary School )
01.2002 - 05.2003
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Encouraged community gardening efforts to promote sustainable living.
- Raised awareness about environmental issues through educational workshops.
- Facilitated better healthcare access by volunteering
- Strengthened volunteer team effectiveness by providing training sessions.
- Basic Aid Training
- First Aid
- Kept case files updated, accurate and aligned with requirements.
Education
High School Diploma -
Crockett High School
Austin, TX05-2009
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Leadership skills
- Staff Supervision
- Team Supervision
- Staff Development
- Work Planning and Organization
- Training and mentoring
- Training and Development
- Conflict de-escalation
- Strategies and goals
- Critical Thinking
- Team Building and Motivation
Timeline
Chef Assistant
Central Market
07.2023 - 10.2023
Department Supervisor
The Homedepot
03.2019 - Current
Volunteer
AISD ( Rosedale Elementary School )
01.2002 - 05.2003
High School Diploma -
Crockett High School
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